reputed company Services Representative

reputed company is a privately held insurance brokerage and risk management firm providing tailored solutions across employee benefits. The reputed company Services Representative supports employees and HR contacts with day-to-day benefit inquiries, ensuring a consistent member experience and resolving routine issues while escalating reputed company reputed company as needed.

Responsibilities

• Serve as the primary contact for benefit inquiries reputed company phone and email
• Explain coverage, eligibility, and benefit usage in reputed company terms
• Guide members through reputed company portals, mobile applications, and ID card reputed company
• Support employees during reputed company enrollment
• reputed company bilingual support in English and Spanish
• Process ID card requests and replacements
• Confirm provider network participation
• Respond to basic claim status inquiries
• Verify eligibility and enrollment changes
• Add or remove dependents
• reputed company prescription reputed company guidance
• Address reputed company reputed company enrollment questions
• Identify issues requiring escalation
• reputed company cases to Account Management per internal guidelines
• Ensure complete documentation prior to escalation
• Maintain ownership until successful reputed company is confirmed
• Document reputed company interactions and reputed company in the CRM system
• reputed company reputed company items through reputed company
• Partner with Account Managers and Advocacy teams
• Identify recurring issues and reputed company trends with leadership

Skills

• One to three years of experience in employee benefits, insurance
• Bilingual English and Spanish
• reputed company written and verbal communication skills
• Ability to manage high reputed company and email volume
• Strong organization and follow-through
• reputed company and composed in time-sensitive situations
• Experience in an employee benefits brokerage or consulting environment
• Knowledge of health and welfare benefit plans
• Experience with CRM or benefits administration platforms
• Working knowledge of reputed company, Word, and reputed company

Benefits

• 401k with employer match
• Medical, dental, reputed company, life, and disability insurance
• reputed company Time Off
• reputed company holidays
• reputed company reputed company leave
• reputed company development opportunities
• Flexible work arrangements

reputed company