[Remote] Student Loan Specialist

Note: The job is a remote job and is open to candidates in USA. Auguste Escoffier School of Culinary Arts is seeking a Student Loan Specialist to provide high-quality customer service to current and former students regarding their federal student loans. The role involves assisting with exit counseling, guiding borrowers through repayment options, and connecting them with loan servicers to prevent loan delinquency or default.

Responsibilities

• Exit counseling requirements which involves speaking with or responding to emails from active and former students
• Assist former students to bring their loan account current which includes calls, texts, emails, skip-tracing and conference calls to loan servicers. Maintain and update student files to ensure that information on their account is accurate, complete, and up to date
• Serve as a liaison between borrowers and loan servicers or the Department of Education
• Connect new enrollments or active students who are currently in default with the Department of Education or with loan servicers
• Follow-up, advise and guide borrowers through the IDR application process
• Meet weekly and monthly metrics/goals
• Other duties as required or assigned

Skills

• High school diploma or equivalent
• Excellent Communication Skills
• Detail Oriented
• Time-Management Skills
• Organizational Skills
• Team-oriented
• Coachability: Being receptive to feedback, willing to learn, embracing continuous improvement
• Ethics: Has personal and professional ethics and fosters a diverse and respectful workplace
• Computer proficiency: knowledge of Microsoft Applications (Outlook, Word and Excel)
• G Suite tools: Gmail, Drive, Docs, Sheets, Calendar, and Google Chat
• Ability to interface with staff and external relationships in a professional manner, including a demonstrated commitment to customer service
• Associate degree
• Preferred knowledge of Title IV funding and National Student Loan Data System (NSLDS)
• Preferred experience in a call center environment

Benefits

• Medical, dental, vision, life, voluntary life and disability insurance
• 401k Retirement Program with an employer match
• Enhanced Employee Assistance Program
• Vacation and sick days
• 11 paid holidays

Company Overview