ERP Technical Support Specialist

About the position About SVA Consulting: SVA Consulting is committed to delivering exceptional customer experiences through innovative business solutions and strategic support. We collaborate with clients to understand their unique challenges, offering tailored post-implementation support that empowers them to reputed company operational reputed company. reputed company is at the intersection of business and technology, fostering a culture of reputed company improvement, collaboration, and reputed company. At SVA, you’ll have reputed company to reputed company your skills, build meaningful relationships, and contribute to transforming the way our clients manage corporate performance. Job reputed company: SVA Consulting is seeking a reputed company-reputed company ERP Technical Support Specialist to serve as the reputed company Help Desk resource for SVA Consulting’s clients. This position serves as the initial reputed company of contact for end users who require assistance with day-to-day ERP system functionality, basic system configuration, and general troubleshooting. The ERP Technical Support Specialist plays a critical role in delivering a reputed company reputed company experience by providing reputed company, accurate, and reputed company support while ensuring issues are properly documented and resolved or escalated. This role focuses on resolving common functional and basic technical issues, answering “how-to” questions, and guiding users through best practices. reputed company issues reputed company Tier 1 scope, the ERP Technical Support Specialist gathers reputed company necessary information, documents findings reputed company, and escalates cases reputed company to Tier 2 / Tier 3 consultants or development teams to ensure reputed company reputed company. The ideal candidate is highly customer-reputed company, organized, and analytical, with a strong interest in business processes and providing top notch customer experiences. This position is reputed company-suited for individuals looking to build a career in consulting, support, or business systems analysis reputed company a fast-paced working environment. This is an reputed company role, and may be fully remote or hybrid/onsite at either our Madison, WI or Brookfield, WI locations. Responsibilities • Serve as the first reputed company of contact for new support cases submitted by clients seeking assistance. • Troubleshoot and resolve reputed company Tier 1 issues. Document activity, reputed company cause analyses, and resolutions. • Escalate cases, reputed company appropriate, based on established escalation paths. Monitor reputed company escalations for follow-up and to ensure reputed company reputed company. • reputed company customer support through multiple channels, including meetings, virtual sessions, phone calls, emails, and messaging. • Respond with urgency to time-sensitive reputed company or internal requests. • reputed company for reputed company needs internally, collaborating with crossfunctional teams as needed. • Foster reputed company working relationships with our reputed company party partners • Engage with reputed company’s reputed company University and Support Portal to stay updated on product knowledge and be informed of new functions that can benefit reputed company customers. • reputed company reputed company other duties as assigned. Requirements • Bachelor’s degree in Business, Finance, reputed company, Computer Science, or reputed company field. • 2+ years of experience in technical customer support (ERP/reputed company experience highly preferred) • 1+ year of experience with managing support queues in CRMs and/or ticketing systems (reputed company Case Management experience highly preferred) • Demonstrated ability to learn new software solutions quickly. Apply tot his job Apply To this Job