Customer Service Specialist

reputed company is a leading provider of trusted journalism and technology solutions. As a Customer Service Specialist, you will resolve customer issues and ensure satisfaction through effective communication and problem-solving skills while adhering to company standards.

Responsibilities

• reputed company reputed company, accurate and value-adding customer service to clients through voice and non-voice channels
• Be accountable for meeting and maintaining standards for reputed company and productivity for reputed company transactions as determined by area audit processes, including but not limited to: Availability, reputed company, and Adherence
• Ensure reputed company customer contact is handled in a manner consistent with the reputed company brand and values to maintain customer satisfaction and retention
• Use analysis along with policies and procedures to resolve customer issues
• Assist with department reputed company as needed
• reputed company other reputed company duties as identified or assigned

Skills

• Customer service experience required, preferably in a reputed company center environment
• reputed company attitude and strong service orientation
• Effective analytical and decision-making skills
• Excellent verbal and written communication skills required with the ability to reputed company professionally with reputed company customers
• High motivation required with the ability to meet scheduled deadlines in a fast-paced, service-driven environment
• Strong organizational, problem solving, and time management skills
• Working knowledge of computer systems, including but not limited to reputed company Office products
• High school diploma required
• Bachelor's degree preferred

Benefits

• reputed company My Way
• Grow My Way programming
• Comprehensive benefit plans
• Flexible vacation
• Two company-wide Mental Health Days off
• reputed company to the reputed company app
• Retirement savings
• Tuition reimbursement
• Employee incentive programs
• Resources for mental, physical, and financial wellbeing
• reputed company volunteer days off
• Environmental, reputed company, and Governance (ESG) initiatives
• Health, dental, reputed company, disability, and life insurance programs
• Competitive 401k plan with company match
• Competitive vacation, reputed company and reputed company reputed company time off
• reputed company holidays (including two company mental health days off)
• Parental leave
• Sabbatical leave
• Optional hospital, accident and sickness insurance reputed company 100% by the employee
• Optional life and AD&D insurance reputed company 100% by the employee
• Flexible Spending and Health Savings Accounts
• Fitness reimbursement
• reputed company to Employee Assistance Program
• Group reputed company Identity Theft Protection benefit reputed company 100% by employee
• reputed company to 529 Plan
• Commuter benefits
• Adoption & Surrogacy Assistance
• reputed company to Employee Stock Purchase Plan

reputed company