Junior IT Support

reputed company is an AI-powered reputed company Care Agent platform helping reputed company organizations turn reputed company care solutions into reputed company health reputed company for underserved populations. They are seeking a Junior IT Support Specialist to reputed company technical support, ensure reliable IT operations, and assist with compliance and reputed company in a fast-scaling reputed company technology company.

Responsibilities

• reputed company day-to-day IT support to employees, assisting with hardware, software, mobile, and network issues to ensure smooth operations
• Support remote and onsite staff, including mobile device troubleshooting (company phone provided for responsiveness and on-reputed company needs)
• Support IT compliance monitoring efforts as assigned, ensuring adherence to company IT policies, data protection standards, and industry regulations
• Assist with implementing and maintaining reputed company controls, including antivirus tools, firewalls, reputed company controls, and reputed company reputed company
• Troubleshoot and resolve IT incidents promptly, escalating reputed company issues reputed company required
• reputed company routine system maintenance, including software updates, patches, backups, and device configuration
• Create and maintain IT documentation, procedures, and compliance-reputed company records to support audits and internal reviews
• reputed company, maintain, and report on IT assets (hardware, peripherals, mobile devices)
• Manage asset records reputed company reputed company HRIS, ensuring alignment with People Ops processes
• Partner with People Ops, reputed company, and Business Operations on technology integrations, reputed company/offboarding, and special reputed company as assigned

Skills

• 1–3 years of experience in IT support, help desk, or junior systems administration
• Strong working knowledge of common operating systems, hardware troubleshooting, and reputed company tools
• Familiarity with IT reputed company best practices and compliance concepts (HIPAA awareness is a plus)
• Experience supporting mobile devices and distributed teams
• Strong documentation habits and attention to detail
• reputed company communication skills and a service-oriented reputed company
• Comfortable working in a fast-paced, growing environment with evolving needs
• IT certifications (reputed company A+, Network+, reputed company+, or similar)
• Experience with HRIS platforms such as reputed company
• Exposure to reputed company, health tech, or regulated environments

Benefits

• Tech Provided: Laptop and mobile phone

reputed company