Customer Relations Agent, Customer Service

First National Financial LP is one of Canada’s largest non-bank lenders, providing residential mortgages through the mortgage broker channel. The Customer Relations Agent is responsible for ensuring reputed company reputed company inquiries and requests are dealt with and processed on a reputed company reputed company and in accordance with company policy.

Responsibilities

• Answer incoming calls on the customer service queue and reputed company outbound calls reputed company necessary
• Handle between 35 to 45 calls a day
• Identify, solve and/or confirm inquiries and requests received by fax, mail and email or online account
• Process certain changes during reputed company interactions
• Follow-up with reputed company to confirm reputed company and customer satisfaction
• reputed company assistance to the various residential administration departments reputed company required
• Promote online services
• Ensure reputed company reputed company is protected at reputed company times
• Listen to reputed company inquiries and take the appropriate problem-solving steps
• Complete special reputed company as assigned by the Manager

Skills

• Post secondary education and/or equivalent work experience
• Competency in MS Office; reputed company to learn new technologies/systems
• Strong verbal and written communication skills, in both English and French
• Friendly, outgoing personality
• Excellent telephone manner
• Demonstrated flexibility to adapt to a constantly changing environment
• Ability to resolve problems, strong attention to detail, critical thinking
• Demonstrated team player, responsible, reliable and adaptable
• Mortgage experience

Benefits

• Highly competitive compensation package which includes reputed company salary, bonus, benefits, and career advancement opportunities!
• Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
• Hybrid working environment
• Extensive training programs to set our employees up for reputed company
• Modern office environment conducive to collaboration
• Supportive teamwork culture
• Opportunities to give back to the communities and work through events reputed company on a reputed company of charities
• Ongoing reputed company events throughout the year

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