Vendor Relations Clerk III

WM is North America’s largest comprehensive waste management environmental solutions provider, and they are seeking a Vendor Relations Clerk III to support the day-to-day maintenance of the repairs process. The role involves coordinating vendor requests, maintaining communication with customers and vendors, and ensuring timely resolution of issues.

Responsibilities

• Receives customer requests and coordinates vendors for completion of repairs or equipment requests
• Records all incoming issues in designated system(s) and follow up with vendors and clients to ensure deadlines are met
• Continuous updates to customers and systems timely and accurately
• Addresses day-to-day issues related to the Vendor and works with internal partners to resolve issues in a timely manner
• Utilizes portals and may be assigned specialty accounts that require more attention to detail and communication
• Review and submission of quotes and information received from vendors to determine next steps, coordinating or ordering of parts, and other trash management needs
• Reviews quotes, monitors phone queue and looks for escalations, taking extra steps or meetings to approach particular tasks
• Utilizes systems to check for accuracy on work orders entered to ensure they are processed efficiently and data is correct for reporting and billing purposes
• Monitor Team email and systems for new or escalated requests and to assist with coverage
• Maintain orders in assigned territory to meet individual/team metrics and ensure accuracy. Assist in other areas when needed
• Reviews and analyzes processes and procedures to identify needs and provide recommendations with high emphasis on continuous improvement
• Interacts externally to resolve issues effecting operations. This includes, but is not limited to intercompany departments, vendors, and other outsourced companies
• Assists with developing and implementing process improvement solutions related to vendor processes and works with operating areas to implement
• Assists with training, escalations and occasional projects or billing questions
• Assist as necessary with the on-boarding process of all new vendors
• Assists with Quality reports, extra research and coaching reps

Skills

• Education: HS Diploma or GED (accredited)
• Experience: No previous experience required
• Certificates, Licenses, Registrations or Other Requirements: None required
• Other Knowledge, Skills or Abilities Required: None required

Company Overview