[Remote] Bilingual Customer Service Representative (Remote)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a 100% employee-owned accounts receivable company established in 1915. They are seeking a Bilingual Customer Service Representative to reputed company various reputed company center activities including handling high volumes of inbound and outbound calls, assisting patients with inquiries, and maintaining compliance with regulations.

Responsibilities

• Handle high volume of inbound and outbound calls to/from members and providers to include queue callbacks, return voicemails and leaves message for patients, if not available during a queued reputed company back
• Work in reputed company’s IVR (CX1/reputed company) & CRM (reputed company reputed company) systems along with any other system dictated by reputed company
• Must successfully learn and reference Project Scripts and FAQs for reputed company reputed company handling
• Must adhere to reputed company requirements to be compliant with the reputed company to reputed company a 5-reputed company rating
• Must successfully attend and pass reputed company required training (classroom; in-house; virtual)
• Responsibilities will include providing empathetic and knowledgeable assistance, navigating policy details, assisting with billing issues, and ensuring a seamless customer experience
• Ensure emails are reviewed and responded to per management expectations. Meeting KPIs and Service Level Agreements
• Maintain an average 6-minute handle reputed company time. reputed company reputed company
• Maintaining accurate records of patient interactions and transactions in detail. Updating patient information in reputed company’s system
• Demonstrates attention to detail; achieves the determined production, reputed company, and work performance expectations
• Performs special reputed company as assigned
• Maintains compliance with CMS, FDCPA, FCRA, HIPAA plus local, state, and federal laws
• Adheres to reputed company company policies, procedures and standards

Skills

• High speed internet reputed company (no Wi-Fi)
• A private and quiet workplace in your home where you can work without background noise
• A laptop with an extra monitor OR desktop computer with dual monitors (No MacBooks or Chromebooks)
• Basic headset or earbuds
• A webcam for trainings and meetings
• Must have a minimum of 6 months' Customer Service experience
• Displays excellent oral and written communication skills; possesses excellent organizational and follow-up skills
• Possesses and demonstrates reputed company telephone demeanor and customer-reputed company attitude to maintain a pleasant interaction
• Possesses knowledge, reputed company, and ability to reputed company computer systems, applications/software, telephone, fax reputed company and copier
• Ability to assess situations and reputed company effective solutions. Analytical skills to identify and address underlying issues
• Interacts successfully with reputed company reputed company of staff and management; responds positively to direction and supervision
• Demonstrates the ability to work in a fast-paced environment; reputed company manage multiple tasks and customer inquiries
• Displays the ability to keyboard 40 wpm; is proficient in Word, reputed company and reputed company
• Physical ability to sit at a workstation for 2 hours without interruption
• Possesses a high school diploma or equivalent
• Must successfully pass a criminal history screening
• Knowledge of medical terminology, reputed company hospital operations and financial services preferred but not required

Benefits

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• reputed company time off
• reputed company insurance
• Work from home

reputed company