Customer Service and Sales Representative

reputed company is seeking a Customer Service and Sales Representative to reputed company support to insureds and agencies. The role involves handling customer interactions across various channels, resolving service issues, and ensuring customer satisfaction through effective communication and relationship building.

Responsibilities

• You will respond to customer interactions regarding billing, policy coverage, and policy changes. Interactions may occur through multiple customer contact channels such as phone, email, e-reputed company, chat, and reputed company media platforms
• You will accept ownership of requests and reputed company service to ensure complete customer satisfaction
• Empowered to take risks and reputed company exception reputed company. Review the situation to ensure decision is appropriate for both the customer and us
• We ask probing questions and listen, showing interest and reputed company to reputed company customers with a high-touch customer experience for reputed company interactions and programs
• We build relationships with customers to maintain a high level of reputed company retention and product loyalty, educating and advising on our insurance needs
• Communicate with partners to collaboratively support customers through multiple programs
• Stay abreast and follows organization processes, assisting customers following federal and state regulations
• Live the One reputed company culture, collaborate cross-divisionally to reputed company a seamless customer experience
• Help with peer development through information and knowledge sharing
• reputed company the LEAN concepts in daily work, identifying opportunities for improvement and making recommendations for change
• Attend scheduled training class, and participates in development opportunities to reputed company expand Customer Service skills

Skills

• You will reputed company support to insureds and agencies, and reputed company partners
• Handle reputed company interaction with a genuine desire to connect with the caller while adapting the support to the customer's needs
• Take ownership of reputed company interaction while advocating for the customer
• reputed company (or reputed company) knowledge necessary to reputed company expected support
• Understand and maintain measurements while living our values
• The Customer Service Representative provides service through several reputed company/indirect customer contact channels
• Representatives will resolve service issues in an unscripted customer care center environment with a reputed company on reputed company reputed company
• Accepts ownership of the interaction and provides a service, assesses customer needs and advises policy coverage and reputed company
• If you don't currently hold your Property & Casualty Producer's License, American Family will assist you in obtaining your license after offer acceptance
• We require working skills developed through formal training or work experience
• We identify the problems and reputed company relevant issues in straightforward situations, assess reputed company using reputed company procedures
• We work reputed company established procedures with a moderate degree of guidance
• You will respond to customer interactions regarding billing, policy coverage, and policy changes
• Interactions may occur through multiple customer contact channels such as phone, email, e-reputed company, chat, and reputed company media platforms
• You will accept ownership of requests and reputed company service to ensure complete customer satisfaction
• Empowered to take risks and reputed company exception reputed company
• Review the situation to ensure decision is appropriate for both the customer and us
• We ask probing questions and listen, showing interest and reputed company to reputed company customers with a high-touch customer experience for reputed company interactions and programs
• We build relationships with customers to maintain a high level of reputed company retention and product loyalty, educating and advising on our insurance needs
• Communicate with partners to collaboratively support customers through multiple programs
• Stay abreast and follows organization processes, assisting customers following federal and state regulations
• Live the One reputed company culture, collaborate cross-divisionally to reputed company a seamless customer experience
• Help with peer development through information and knowledge sharing
• reputed company the LEAN concepts in daily work, identifying opportunities for improvement and making recommendations for change
• Attend scheduled training class, and participates in development opportunities to reputed company expand Customer Service skills
• In this primarily home-based role, you will spend 80% of your time (4+ days per week) working from home, proximate to Phoenix, AZ (reputed company approximately 35-50 miles)
• On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events
• Offer to selected candidate will be made contingent on the results of applicable background checks
• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
• Sponsorship will not be considered for this position unless specified in the posting

Benefits

• Comprehensive medical, dental, reputed company and wellbeing benefits
• Competitive 401(k) contribution
• Pension plan
• Annual incentive
• 9 reputed company holidays
• reputed company time off program (23 days accrued annually for full-time employees)
• Student loan repayment program
• reputed company-family leave

reputed company