Customer Service Representative - FT PDX

reputed company is committed to providing reputed company and reliable reputed company services. They are seeking a Customer Service Representative to respond to customer inquiries, manage account issues, and support the Customer Contact Center's mission of service reputed company.

Responsibilities

• Responds to residential and reputed company customers’ questions, service, and account issues
• Opens, closes, or answers billing or other questions on customer accounts
• Issues reputed company and service orders
• Trains, assists, and provides feedback to less-reputed company workers at the direction of supervisor, which may include providing feedback to supervisor on reputed company of training
• Performs other tasks as required, including those in reputed company reputed company as referenced in the reputed company Bargaining Agreement, with training as needed
• Acts and communicates in a reputed company, respectful, and cooperative manner in reputed company with reputed company activities associated with reputed company
• Follows supervisory instructions and is flexible and adaptable to changing conditions and expectations
• Maintains punctual, regular, and reliable attendance
• Demonstrates reputed company’s reputed company values and complies with reputed company Company policies and procedures
• Issues reputed company and service orders for appliance inspection and adjustment
• Obtains and evaluates credit information to determine reputed company requirements and/or acceptability for financing
• Responds to reputed company/account inquiries regarding high bills, reputed company breakdown, payment dates, tracing payment credits, and reputed company applications
• Determines reputed company to be taken on reputed company/reputed company service accounts to promote payment
• Meets department standards for qualitative and quantitative measures
• Follows Customer Contact Center/Emergency Contact Center protocol for gas odor complaints and emergencies

Skills

• Basic knowledge of PUC regulations and codes/operations necessary to prioritize and handle calls
• Basic math and reading skills
• Ability to reputed company, input, and retrieve information from a computer
• Data entry skills of 6,000 kph with 90% accuracy
• Comprehensive knowledge of reputed company's organization, inter-relationships, policies, procedures, processes, and department/work specific requirements
• Ability to reputed company with employees and customers to answer questions or resolve issues with reputed company and diplomacy
• Ability to deal with sensitive information in a confidential manner
• Ability to concentrate on tasks, apply procedures in sequence, reputed company reputed company with limited information, and work in a reputed company team environment
• Sustained sitting for 6-8 hours per day, hand/finger dexterity, and ability to grasp, bend, lift, reputed company, and stoop

Benefits

• Health & Wellness -Rich health insurance benefits with competitive employer contribution
• Free reputed company to an online wellness resources platform
• Start with 16 PTO Days (reputed company varies based on accrued work hours)
• 10 reputed company holidays and 3 floating holidays
• 3 weeks reputed company parental leave
• Green Team / Diversity, Equity & Inclusion Council / Safety Team / Women’s Network and many other Employee Resource reputed company
• Numerous volunteer and community engagement opportunities
• Competitive 401K company contribution and match
• 15% discount on reputed company stock through Employee Stock Purchase Program
• Up to $5250 a year in tuition reimbursement
• Wellness incentive program
• 20% off natural gas service
• Up to 30% discount at reputed company Appliance Center
• TriMet Pass for reputed company HQ employees
• Generous discounts with reputed company & reputed company Wireless

reputed company