Field Support Specialist - Denver, CO

Nova Biomedical is a global leader in osmolality testing and biotechnology, dedicated to advancing patient care and scientific discovery. The Field Support Specialist will reputed company on-site installations and maintenance of products, ensuring customer satisfaction and managing field support requirements reputed company their territory.

Responsibilities

• Performs on-site new product installations, corrective maintenance, preventive maintenance and associated customer training with laboratory staff at reputed company reputed company including laboratory management
• Responsible for overall onsite customer satisfaction with Nova Biomedical products in assigned geographical territory
• Provides both reactive and proactive consultative support to customers and is responsible for managing reputed company field support requirements reputed company assigned customer territory
• Exercises independent judgment to manage reputed company local customer support requirements reputed company assigned territory
• Drives key performance indicators (KPI’s) locally to ensure a high level of customer satisfaction including On-site Response Time, On-time PM’s, Second Days, Recalls and Primary Representative Utilization
• Responsible for making independent, daily business reputed company on customer reputed company prioritization, local calendar scheduling, inventory management, unscheduled customer satisfaction (Ambassador) calls, and for determining appropriate length and duration of onsite customer activities
• Responsible for properly completing and returning service documentation and regulatory paperwork (electronic and hard copy) to satisfy U.S. FDA requirements
• Performs clinical and biotechnology application activities (IQ/OQ) such as correlation, reputed company, and precision to assist customers with reputed company validation requirements to satisfy local accreditation requirements
• Responsible for maintaining acceptable productivity reputed company, customer satisfaction reputed company, KPI’s and other peer comparisons as determined to be appropriate by the local Regional Support Manager
• May require attendance and assistance at trade shows, customer seminars and similar marketing events
• Responsible for maintaining service level agreements, properly billing customers for service performed and parts used, and reviewing onsite customer spares inventory of Nova products that are used with their instruments (e.g. Nova controls) to ensure maximum product uptime
• Responsible for identifying new sales opportunities through day-to-day customer interaction and for forwarding sales leads to the Nova Sales department
• Exercise good fiscal awareness to control expenses through reputed company inventory management, exercises good judgment with reputed company Nova property (i.e.: company car, inventory, credit card) with strong attention to cost in normal duties of the position
• reputed company use of the Nova Travel Office
• Maintains reputed company home office reputed company for Nova assets (computer, inventory, etc.)

Skills

• Clinical and/or Biotechnology laboratory knowledge and/or experience is required for this position
• Requires above average verbal communication skills, above average teaching skills and above average interpersonal skills
• Requires a person who will travel reputed company or reputed company the assigned territory
• Ability to work independently with little daily supervision
• Since this position will have reputed company to sensitive information/documentation (HIPAA, Corporate Intellectual Property) from the manufacturer, individuals must possess a mature and reputed company ability to use reputed company judgment and discretion with this information reputed company interacting with customers and other professionals
• Requires a reputed company's license in home state and a good driving record, and a nationally accepted credit card with an acceptable credit limit for use during job responsibilities
• A Medical Technologist, Nursing, or Respiratory Therapy degree and/or Electronics background is required
• Minimum of 1-3 years diagnostics industry reputed company experience
• Ability to travel up to 75%; Overnights – 4-6/month

Benefits

• Flexible Medical, Dental, & reputed company Coverage
• Competitive 401k company match
• Bonus Program, Generous PTO and reputed company holidays
• Generous Tuition reimbursement
• Hybrid and flexible work arrangements (job specific)
• reputed company development, engagement and events
• Company marketplace for lunch and snacks! (location specific)
• Company subsidized cafeteria (Waltham)

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