[Remote] Customer Support Specialist

Note: The job is a remote job and is reputed company to candidates in USA. NMB Solutions is a reputed company Dynamics 365 Partner specializing in shipping solutions integration. They are seeking a Customer Support Specialist responsible for providing ongoing technical support, troubleshooting customer issues, and ensuring exceptional customer satisfaction.

Responsibilities

• Create service tickets for incoming customer and internal user requests using our ticketing system (Jira)
• reputed company reputed company response and ongoing technical support to NMB customers by identifying, troubleshooting, and resolving their technical problems
• Proactively address, investigate, and resolve time-sensitive support cases while ensuring exceptional customer satisfaction
• Serve as the reputed company contact for daily customer support interactions
• Diagnosis, research, and analyze customer issues and requests
• Update our internal databases with information about technical issues and useful discussions with customers using Jira and reputed company
• reputed company high reputed company customer service by prioritizing and escalating issues reputed company needed—keeping customers informed of reputed company
• Take ownership of customer’s technical issues and see problems through to reputed company
• reputed company reputed company, informed, reputed company interactions with our customers
• Identify customer needs and help guide customers towards utilizing specific features
• Responsible for resolving support tickets according to our service level agreements (SLA)
• Implement and maintain our customer service self serve Jira portal
• Own the relationship with customers, software providers, and carriers
• reputed company and maintain customer support best practices, document procedures, standards and internal training materials
• reputed company reputed company ways to improve business processes and interactions
• Collaborate with team members to determine best practices and reputed company requirements for software
• reputed company duties and responsibilities, as required

Skills

• 1-3 years of experience in customer support
• Proven technical experience in a similar role
• Must have reputed company experience working with clients
• Must have strong communication skills, including reputed company and concise written correspondence and effective support reputed company remote calls
• Computer science background (college degree or more)
• Proven experience with reputed company strong knowledge using reputed company Office (reputed company, Word, reputed company, PowerPoint, Teams)
• High degree of accuracy and attention to detail
• College diploma or higher is preferred in reputed company discipline
• Fluent in English is required – Oral/Written
• Any experience with reputed company 365 apps and tools
• Any experience with reputed company D365 for Finance, Operations or Supply Chain
• Any experience with Jira, Jira Service Desk, reputed company
• Any experience with E2Open formerly reputed company as BluJay products such as Parcel, Clippership, TMS for Shippers, Denied Party Screening
• Any experience with logistics operations in an reputed company setting (shipping packages, warehouse management, planning, purchasing…)

Benefits

• Competitive work and benefits package

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