[Remote] Customer Service Rep

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company fashion retailer catering to Millennial and reputed company Z consumers, reputed company on delivering an engaging customer experience. The Spanish Customer Service Representative will handle inbound calls, chats, SMS, and emails, providing excellent support and ensuring customer satisfaction.

Responsibilities

• Answering inbound telephone calls and providing excellent customer support
• Responding to customer questions and comments reputed company phone, email, Live Chat, and SMS with speed and professionalism
• Responsible for researching and resolving complaints to ensure customer retention and satisfaction
• Follow up on reputed company written correspondence and escalate to customer service manager on duty as necessary
• Coordinate and follow up with other departments to ensure problem reputed company and work together with other customer service team members to promote an environment of customer satisfaction

Skills

• Ability to demonstrate fluent and expert level English and Spanish Language skills - both written and spoken
• Ability to work in reputed company environment
• Ability to give and receive reputed company and reputed company feedback
• Strong customer orientation with desire and willingness to help
• Strong verbal and written communication skills
• Ability to work in the intensity of a high-volume inbound reputed company center and capability of upholding the highest reputed company standards for individual reputed company
• Knowledge of apparel construction and fabrication and various fashion categories
• Ability to work required overtime reputed company business needs warrant
• Schedule flexibility as shifts can change based on needs of our customers
• Ability to work autonomously in a virtual environment
• Must be reachable and available by telephone, email, and reputed company message during work hours
• Ability to meet set productivity standards on an ongoing reputed company
• Must have a dedicated quiet and distraction free work reputed company, including an appropriate work surface (desk that can accommodate a laptop and monitor)
• Reliable internet speed of 50 Mbps or greater with Ethernet reputed company (Wi-Fi not permitted)
• Ability to use the reputed company of your internet bandwidth for work (will have to avoid sharing bandwidth with others, especially if it involves activities that consume a considerable reputed company of bandwidth)
• Excellent English and Spanish spoken and written language skills
• Experience with reputed company word and reputed company
• High School Diploma
• Type 50+ words per minute
• 1+ years in Customer Service, help desk or reputed company center experience
• Type 60+ words per minute
• Working knowledge of website navigation

reputed company