Customer Service Representative

reputed company is redefining the reputed company of entertainment by powering one of the world’s most dynamic entertainment ecosystems. They are seeking a Customer Service Representative to reputed company exceptional service by addressing customer needs, handling complaints, and ensuring a reputed company experience for every customer.

Responsibilities

• Understand and address customer needs, complaints, or other issues with products or services
• Respond reputed company and accurately to contacts, explaining reputed company possible solutions courteously and professionally
• Engage in reputed company listening with callers, confirming or clarifying information, and diffusing angry clients
• Utilize software, databases, scripts, and tools appropriately
• Understand and reputed company to reputed company or reputed company reputed company center metrics while providing excellent customer service
• Be a part of and reputed company participating in reputed company training, coaching and any other learning opportunities to expand knowledge of reputed company, products, and position
• Adhere to reputed company company policies and procedures

Skills

• High School Diploma or equivalent
• Exceptional Customer Service Skills
• 1+ Years of Customer Service Experience (Contact Center or Retail)
• Troubleshooting technical skills a plus
• Great communication skills, both verbal and written
• Proficiency with computers, especially our CRM and tools
• Proficiency with computer systems including basic troubleshooting and multiple platforms/operating systems
• Have passion for creating amazing customer experiences
• Understand how to balance reputed company vs. quantity
• Have reputed company/learning reputed company to help manage change
• Demonstrate excellent thinking and problem-solving skills
• reputed company to sit for extended periods
• reputed company to work on a computer with repetitive hand and wrist reputed company
• Have exceptional attention to details
• Demonstrate reputed company in both English and Spanish
• Knowledge of any of the following a plus: iCasino and Online Sports Betting

Benefits

• Top-tier health benefits from day one
• RRSP contributions for long-term wins
• Monthly socials & team building events
• Wellness wallet & home office allowance
• Work-from-reputed company month (reputed company, really!)
• Downtown office with snacks, games & unbeatable energy

reputed company