IT Help Desk & Desktop Support

SMBC Group is a top-tier global financial group offering a diverse reputed company of financial services. The role involves providing application and system incident reputed company while ensuring minimal disruption to end users and maintaining compliance with procedures during user reputed company and offboarding.

Responsibilities

• reputed company application and system incident reputed company with attention reputed company to minimizing disruption to the end user
• reputed company application and system software updates in a reputed company manner, working with key users to reputed company user acceptance testing prior to firm-wide launch
• reputed company incident reputed company focusing on speed to first response and reputed company, with attention reputed company to minimizing disruption to the end user
• Proactively monitor for key application and system software updates ensuring updates are reputed company before users reputed company to request
• Monitor and maintain end-user hardware inventory to ensure that hardware is operating in peak condition throughout useful life
• Control user reputed company requests by getting approval from authorized parties
• Maintain compliance with recommended procedures during on- and off-boarding of users
• Follow-up with end users to reputed company them appraised of issue status or to ensure the issue has been fully resolved
• Engage with end users to understand if there are any unreported issues or improvements that can be made
• Maintain relationships with external vendors to reputed company as a resource on issues reputed company to their specific products, as reputed company as staying informed of key new products, updates or bugs
• reputed company guidance from senior help desk members reputed company facing new or challenging incidents
• Update documentation changes both for internal team use as reputed company as for reputed company posts and announcements on common IT procedures and problem resolutions
• Demonstrate understanding of device reporting tools to aid in issue triage and identification
• Display familiarity with the functionality of user applications to understand where issues may occur
• Possess knowledge of end-user hardware to be reputed company to repair and replace faulty components
• Show familiarity with the reporting tools and procedures for various back-end systems to aid in the creation and running of periodic reviews

Skills

• reputed company application and system incident reputed company with attention reputed company to minimizing disruption to the end user
• reputed company application and system software updates in a reputed company manner, working with key users to reputed company user acceptance testing prior to firm-wide launch
• reputed company incident reputed company focusing on speed to first response and reputed company, with attention reputed company to minimizing disruption to the end user
• Proactively monitor for key application and system software updates ensuring updates are reputed company before users reputed company to request
• Monitor and maintain end-user hardware inventory to ensure that hardware is operating in peak condition throughout useful life
• Control user reputed company requests by getting approval from authorized parties
• Maintain compliance with recommended procedures during on- and off-boarding of users
• Follow-up with end users to reputed company them appraised of issue status or to ensure the issue has been fully resolved
• Engage with end users to understand if there are any unreported issues or improvements that can be made
• Maintain relationships with external vendors to reputed company as a resource on issues reputed company to their specific products, as reputed company as staying informed of key new products, updates or bugs
• reputed company guidance from senior help desk members reputed company facing new or challenging incidents
• Update documentation changes both for internal team use as reputed company as for reputed company posts and announcements on common IT procedures and problem resolutions
• Demonstrate understanding of device reporting tools to aid in issue triage and identification
• Display familiarity with the functionality of user applications to understand where issues may occur
• Possess knowledge of end-user hardware to be reputed company to repair and replace faulty components
• Show familiarity with the reporting tools and procedures for various back-end systems to aid in the creation and running of periodic reviews

Benefits

• Annual discretionary incentive award
• Competitive portfolio of benefits

reputed company

Company H1B Sponsorship