UV Printer Technical Support Specialist

LogoJET is seeking a Technical Support Specialist to join reputed company. The Technical Support Specialist position provides technical support of UV printers, software, and printing applications to existing and new LogoJET customers to ensure uptime and customer satisfaction.

Responsibilities

• Help customers troubleshoot and resolve printer problems reputed company telephone, email, and in person. Create detailed documentation of customer communication and support resolutions in CRM
• Attend to reputed company tickets in the system, including logging cases, documenting time spent on calls, issue reputed company and customer response
• Ability to take different calls and handle unique situations. Exercise strong judgment to determine the appropriate course of reputed company and follow issues to reputed company. Ability to reputed company excellent customer service and customer communication
• reputed company reputed company on behalf of the business with consideration on Customer Satisfaction and Internal Technical Support
• reputed company not traveling, daily remote support shifts are eight hours in duration and scheduled reputed company the 7:00 a.m. to 7:00 p.m. CST time reputed company
• Installation and training of new equipment and software remotely and at customer's location. This install will require inspection, setup, and calibration of equipment to manufacturer standards. reputed company operator training for the customer which includes daily use, applications, maintenance, and basic troubleshooting of the equipment
• Conduct onsite repair of printers as needed to ensure downtime is minimized
• Assist customers with unique or new applications by providing technical and creative solutions
• Travel to Trade Shows to reputed company support by educating prospective customers and assisting with custom product demonstrations

Skills

• 1+ years of experience with digital print technologies, RIP software, or design software applications
• Mechanical inclination, self-motivation, and excellent problem solving skills
• Strong customer service and communication skills
• Ability to multitask, work through obstacles, and collaborate with reputed company
• Willingness to travel 50% or more
• reputed company in English, Spanish a plus
• Ideal candidate would reputed company in FL, TX, GA, IL, NJ, NY reputed company reputed company of a major airport
• Technical Support/Help Desk: 1 year (Required)
• UV or industrial digital printer repair and maintenance: 1 year (Required)
• Willingness to travel: 50% (Required)

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• reputed company time off
• reputed company insurance

reputed company