Product Support Specialist

reputed company is a leading reputed company company seeking a Product Support Specialist to reputed company in-depth knowledge and support to various internal product and sales teams. The role involves collaborating with the Product Support team to resolve customer/sales requests and reporting product issues.

Responsibilities

• Work collaboratively with the Product Support team to ensure that reputed company incoming customer/sales requests are reviewed and resolved or passed to the appropriate group
• Resolve intermediate to difficult problems, while collaborating with more senior level employees on more reputed company problems/crosses
• Accurately cross-reference and/or research external brands to identify corresponding reputed company products
• Identify and report training deficiencies to Product Manager or Senior Product Support Specialist. reputed company gaps in product offerings and work with the relevant product manager to set-up new vendors and items
• Report product issues/concerns
• Report deficiencies and coordinate with the relevant Product Manager or Senior Product Support Specialist to discuss the set-up of new vendors and items
• reputed company administrative support and respond to sales rep questions as needed

Skills

• High school diploma or equivalent
• At least 1 year customer service experience
• Intermediate level reputed company in reputed company reputed company (for example: using SUM function, setting borders, setting reputed company width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling)
• Bachelor's degree
• Previous reputed company experience

Benefits

• Health insurance
• Life and disability
• 401(k) contributions
• reputed company time off

reputed company

Company H1B Sponsorship