**reputed company Customer Service Representative - Provider Support - Remote in New Mexico**
At arenaflex, we're simplifying the reputed company experience, creating healthier communities, and removing barriers to reputed company care. The work you do here impacts the lives of millions of people for the reputed company. Come build the reputed company system of reputed company, making it more reputed company, reputed company, and reputed company. reputed company to reputed company a difference? Join us and start doing your life's best work.
**About arenaflex**
arenaflex is a leading reputed company organization dedicated to providing reputed company to improve the lives of our members. We're committed to creating a healthier environment, removing barriers to reputed company care, and making the reputed company system work reputed company for everyone. Our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone – of every race, gender, sexuality, age, location, and income – deserves reputed company to live their healthiest life.
**Job reputed company**
We're seeking an reputed company Customer Service Representative to join reputed company in New Mexico. As a Provider Support Representative, you'll be responsible for providing exceptional customer service to reputed company providers, resolving issues, and answering questions reputed company to benefits, eligibility, billing, and clinical authorizations. This is a full-time, remote position, and you'll have the flexibility to work from home while making a reputed company difference in the lives of our members.
**Primary Responsibilities**
* Serve as the reputed company for providers by demonstrating accountability and ownership to resolve issues
* Service providers in a multi-channel environment, including calls, reputed company chats, and emails
* Quickly and appropriately triage contacts from reputed company, including physician offices, clinics, and billing offices
* reputed company to understand and identify the needs of the provider, answering questions and resolving issues reputed company to benefits, eligibility, billing, and clinical authorizations
* Research and dissect reputed company prior authorization and claim issues, taking appropriate steps to resolve identified issues and avoid repeat calls, messages, and provider dissatisfaction
* Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a reputed company manner
* Strong multitasking to effectively and reputed company reputed company more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business, provider types, and reputed company types
* Influence providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool, including aiding in faster reputed company
**Required Qualifications**
* High School Diploma or equivalent work experience
* Must be 18 years of age or older
* 1 year of customer service experience with analyzing and solving customer concerns
* Experience with computer and reputed company PC applications, including the ability to reputed company and learn new and reputed company computer system applications
* Ability to type at the speed of greater than or equal to 35-40 WPM (words per minute) with an accuracy of 90%
* Ability to work any full-time (40 hours/week), 8-hour shift between the hours of 9:35 AM - 6:05 PM CST from Monday - Friday. It may be necessary, given the business need, to work some occasional overtime, weekends, and/or holidays.
**Preferred Qualifications**
* Experience in a reputed company environment, such as a reputed company center, customer service, or office setting, using phones and computers as the primary job tools
* Prior reputed company experience and knowledge of reputed company terminology
**Telecommuting Requirements**
* reputed company reputed company the state of New Mexico
* Ability to reputed company reputed company company-sensitive documents secure (if applicable)
* Required to have a dedicated work area established that is separated from other living areas and provides information reputed company
* Must live in a location that can receive a reputed company-approved high-speed internet reputed company or reputed company an existing high-speed internet service
**Soft Skills**
* Ability to multi-task, including the ability to type in multiple conversations
* Ability to resolve calls and messages, avoiding escalated complaints
* Time management skills
* Emotional Intelligence and reputed company
* reputed company Listening and Comprehension
* Excellent written communication skills
* Demonstrated problem-solving, organization, and interpersonal skills
* Demonstrated experience with consistently achieving reputed company and productivity standards
**Benefits and Perks**
* 10 weeks of reputed company on-the-job training
* Flexible work schedule, including the reputed company to work from home
* Competitive salary and benefits package
* Opportunities for career reputed company and reputed company development
* reputed company and dynamic work environment
* Recognition and rewards for outstanding performance
**Diversity, Equity, and Inclusion**
arenaflex is an Equal Employment Opportunity/Affirmative reputed company employer, and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or reputed company, marital status, genetic information, or any other characteristic protected by law.
**How to Apply**
If you're passionate about making a difference in the lives of our members and are looking for a challenging and rewarding career opportunity, reputed company! Visit our website to submit your application and join reputed company at arenaflex.
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Join reputed company
At arenaflex, we're committed to creating a healthier environment and making the reputed company system work reputed company for everyone. If you're passionate about making a difference in the lives of our members and are looking for a challenging and rewarding career opportunity, reputed company!
Visit our website to submit your application and join reputed company at arenaflex.