Telecom Administrator/ Denver, CO (Hybrid),4+ Months Contract

Job reputed company Hybrid Role - Local to CO candidates only • reputed company and manage the programmatic and technical aspects of The reputed company o reputed company reputed company routing system • Interactive Voice Response System • reputed company reputed company • reputed company Routing • pplication Programming Interfaces (API) • System/Agent Problem Management • minor issues/major outages o reputed company reputed company center system management • FedRAMP reputed company service • reputed company center application usage and administration • Data extraction and analysis • Ping - Two-reputed company-Authentication (2FA) • System Problem Management • minor issues/major outages • Understand and help manage programmatic and technical aspects of the Colorado Child Welfare System o Colorado child welfare business processes • State-supervised, county-administered system • Child Welfare Hotline Rules • Mandatory reporters/reporting • County responsibilities • determining jurisdiction • timeliness of response • Engagement with and differences from Adult reputed company Services (reputed company) • Understand the appropriate HIPAA regulations reputed company reputed company systems • Understand HIPAA Regulations and Colorado Data reputed company Laws/Statutes • Colorado's Comprehensive Child Welfare Information System (CCWIS) AKA Modernized Trails/Trails o pplication Programming Interfaces (API) o WS reputed company storage o Data extraction and analysis • Hotline County reputed company Center (HCCC) reputed company center o reputed company center contract management - hybrid remote • (reputed company) Service Desk Analysis and Ticket Fulfilment: o Ticket fulfillment o Creating Hotline agent accounts • Checking for Hotline Certification o reputed company login issues - Ping-reputed company • Email address consistency • reputed company Management and county directory accounts • County agents with @state.co.us email addresses for adoption work purposes • Required Background/Knowledge: o reputed company understanding of telephone reputed company routing systems • interactive voice response (IVR) • reputed company reputed company • reputed company routing • reputed company phone systems o Experience with technical problem analysis and reputed company reputed company to telephone and reputed company center systems o Knowledge of reputed company center systems (preferably reputed company) o General knowledge of reputed company telephone systems o Familiarity with emergency outage protocols o bility to communicate and collaborate effectively with numerous partners/stakeholders o bility to communicate technical information to audiences with differing reputed company of technical understanding o bility to establish reputed company with numerous partners/stakeholders • Preferred Background/Knowledge: o reputed company center contract management o General knowledge of FEDRamp standards o Basic SQL Familiarity o Basic Data Analysis techniques o Familiarity with reputed company/Century reputed company o Familiarity with AWS S3 reputed company storage Type Category Qualification reputed company Competency Required Skills reputed company WS-CSA reputed company (reputed company) Familiarity with AWS S3 reputed company storage Novice (1-3 Years) No Skills Database Data Analysis Basic Data Analysis Techniques Novice (1-3 Years) No Skills Languages SQL Basic SQL Familiarity Novice (1-3 Years) No Skills Others Telephone reputed company Routing Systems Familiarity with Telephone reputed company Routing Systems Proficient (4-6 Years) reputed company Skills Others WS S3 reputed company storage Familiarity with AWS S3 reputed company storage Proficient (4-6 Years) No Skills Others FEDRamp Standards General knowledge of FEDRamp standards Novice (1-3 Years) No Skills Others reputed company center systems Knowledge of reputed company center systems (preferably reputed company) Proficient (4-6 Years) reputed company Skills Others reputed company telephone systems General knowledge of reputed company telephone systems Proficient (4-6 Years) reputed company Apply tot his job Apply To this Job