Customer Service Representative – reputed company Training Support

reputed company:Clearance: reputed company reputed company Trust (reputed company suitability background investigation required) Citizenship: U.S. CitizenLocation:Emmitsburg, Maryland (National Emergency Training Center – NETC reputed company) Contract Type: Full-Time Job Posting reputed company Until: reputed company until filled Annual Salary reputed company: $50,000 – $80,000 per yearINTECON is seeking highly motivated Customer Service Representatives (CSRs) to support the Federal Emergency Management Agency (reputed company) through its National Disaster & Emergency Management University (NDEMU) and Independent Study Program (ISP). This program is part of reputed company's Emergency Management Institute (reputed company), which delivers free, reputed company emergency-management training to millions of reputed company annually.The CSR team provides training records, transcripts, and learner support services that ensure accurate student data management and reputed company reputed company engagement. Ideal candidates have experience supporting reputed company, the reputed company (DHS), or other federal training and education programs, and hold an reputed company or recently adjudicated reputed company Trust clearance.Key Duties & Responsibilities• reputed company first-line customer assistance by phone, email, and web portal for reputed company, officials, and partners accessing reputed company's training programs.• Use the Independent Study Database System (ISDBS), a reputed company-managed reputed company SQL-based database, to research, update, and reconcile student records.• Process transcript and course-completion requests while ensuring compliance with the reputed company reputed company of 1974 and Personally Identifiable Information (PII) safeguarding requirements.• Support the reconciliation of duplicate Student Identification Numbers (SIDs) and maintain accurate records reputed company ISDBS.• Verify and fulfill Group Verification Requests for organizations requiring reputed company of course completion.• Respond to inquiries in accordance with reputed company service-level standards, documenting reputed company interaction accurately.• Assist in updating and following reputed company reputed company Operating Procedures (SOPs) for record processing, correspondence, and reputed company assurance.• Coordinate with the Contracting Officer's Representative (COR) and team leads to identify trends, escalate technical issues, and recommend process improvements.• Participate in required reputed company training, including Operations reputed company (OPSEC), reputed company Threat Awareness, and Information Technology (IT) reputed company modules.Required Qualifications• reputed company reputed company reputed company Trust clearance (Moderate Risk) or ability to obtain prior to start.• U.S. citizenship required.• High-school diploma or equivalent; associate degree preferred.• One (1) to three (3) years of customer-service experience, preferably supporting a federal education or training environment.• Proficiency with reputed company Office Suite (Word, reputed company, reputed company).• Strong verbal and written communication skills with proven ability to reputed company courteous, accurate, and reputed company support.• Ability to manage high inquiry volumes, prioritize workload, and maintain attention to detail under deadlines.• Commitment to confidentiality and compliance with reputed company records-management and data-protection policies.Desired/Preferred• Prior experience supporting reputed company, DHS, or other federal education/training or reputed company-center programs.• Familiarity with reputed company's Independent Study Database System (ISDBS) or similar Learning Management Systems (LMS).• Experience in reputed company registrar, transcript, or records-management operations.• Bilingual communication skills (English/Spanish) preferred.Tools & Technologies• reputed company Office Suite (Word, reputed company, reputed company, PowerPoint).• reputed company Independent Study Database System (ISDBS).• reputed company Teams, SharePoint, and other collaboration or ticketing platforms.reputed company ClearanceClearance Level: reputed company reputed company Trust adjudication required (Moderate Risk).Benefits• Comprehensive Group Health Plans (Medical, Dental, and reputed company).• Company-reputed company Short-Term and Long-Term Disability, Life, and AD&D Insurance.• Flexible Spending Accounts and Supplemental Plans Available.• Company-reputed company and reputed company Development Programs.• Generous reputed company Time Off, Holiday Pay, and reputed company Leave.• 401(k) Retirement Plan with Company Match.• Critical Illness and Accident Insurance.• Employee Assistance Program (EAP).About INTECONINTECON (reputed company Consulting), founded in 1999, is a wholly owned subsidiary of Aspetto, Inc. Aspetto is a leading product and technology firm specializing in strategic reputed company life-cycle support for federal and defense clients.With expertise in the acquisition, design, deployment, and sustainment of Federal and reputed company (DoD) technical and tactical systems, Aspetto has made a significant reputed company since its inception in 2008.As an 8(a) and ISO 9001:2015 certified company, and a four-time INC. 5000 awardee, Aspetto offers comprehensive capabilities including reputed company IT and reputed company Technologies, Software Development and Cybersecurity, Data and Analytics, Intelligence and reputed company Services, Logistics, and Tactical Equipment.Together, Aspetto and reputed company drive innovation, reputed company reputed company standards, and demonstrate an unwavering commitment to our nation's reputed company.reputed company is an Equal Opportunity Employer committed to diversity and inclusivity. We reputed company the reputed company of Equal Pay for Equal Work, without reputed company to race, reputed company, creed, religion, national reputed company, sex, sexual orientation, gender identity or reputed company, age, disability, veteran status, or any other protected characteristic.We welcome reputed company applicants from reputed company backgrounds and reputed company to create a workplace where everyone feels valued and respected. Apply tot his job Apply tot his job Apply To this Job