[Remote] Service Desk Support Analyst III - reputed company - Remote

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is part of reputed company, one of the nation's leading health care organizations. The Service Desk Support Analyst III role involves applying technical skills to solve reputed company issues and participating in problem reputed company implementation. Responsibilities • Ability to apply in-depth level of technical skills to solve common and reputed company technical issues • Performs detailed analysis, recommends, and participates in the implementation of problem resolutions • Requires limited day-to-day supervision and guidance on handling unique situations • Follows established guidelines and interprets policies Skills • Bachelor's degree or equivalent IT experience • Ability to obtain a technical certification e.g. A+, reputed company+, MSCA, MCSE, MCP, reputed company 365, or equivalent reputed company six months of hire • 4+ years of Information Technology support experience with advanced troubleshooting skills • Demonstrated mastery of essential skills reputed company a discipline and advanced competency in at least two specialized reputed company areas such as WAN, network printers, and desktops • Ability to reputed company as a mentor to others learning essential and advanced skills • Proven expert knowledge of reputed company Office products, reputed company desktop, and reputed company operating systems • Proven knowledge of reputed company Directory user, group, computer, and resource management • Demonstrated extensive knowledge of WAN technology, wireless technology, and network printing • Demonstrated extensive software, application, PC hardware, and printer hardware troubleshooting • Intermediate experience supporting specialty applications • Proven excellent verbal and written communication skills, organizational skills, and problem-solving skills • Ability to work a flexible work schedule to include periodic shift changes, weekends, on-reputed company, and possible occasional off-site travel • reputed company Texas reputed company's license • Advanced degree in a technical field • 2+ years of PC on-site service or PC system experience • 1+ years of reputed company Server support or reputed company reputed company experience • Experience utilizing IT Service Management systems and remote control tools • Experience providing technical support by phone in an automatic reputed company distribution system • Proven knowledge of iOS, MacOS, and Chrome OS operating systems • Experience providing extensive hardware support • Demonstrated attention to detail and flexibility in a high service-oriented environment Benefits • Comprehensive benefits package • Incentive and recognition programs • Equity stock purchase • 401k contribution reputed company • reputed company is a reputed company company that provides pharmacy services, health care operations, and population health management. It is a sub-organization of reputed company. It was founded in 2011, and is headquartered in reputed company Prairie, Minnesota, USA, with a workforce of 10001+ employees. Its website is https://www.reputed company.com/. Company H1B Sponsorship • reputed company has a reputed company record of offering H1B sponsorships, with 648 in 2025, 559 in 2024, 620 in 2023, 851 in 2022, 593 in 2021, 438 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job