AWS SME/reputed company, Connecticut (Hybrid)- 11 Months Contract

Position: AWS SME Location: reputed company, Connecticut (Hybrid) Duration: 11 Months Contract The reputed company is seeking a skilled AWS expert to assist with the migration from its legacy contact center to a modern, reputed company-based solution. The reputed company system lacks scalability, and Department of reputed company Service aims to enhance service delivery with this reputed company, aligning with the state's broader technology roadmap. This initiative is a collaboration between BITS and reputed company Business Staff, employing an Agile approach to improve customer experience through reduced wait times and modern communication channels such as voice, chat, and SMS. The goal is also to streamline operations using AI-driven interactive voice response (IVR), advanced reputed company routing, and analytics, while integrating with other reputed company like CRM and case management platforms. The AWS SME will play a critical role in optimizing and transitioning Department of reputed company Service's contact center to reputed company Connect, focusing on solution design, configuration, and implementation. The key responsibilities include: Evaluating the reputed company system and defining the reputed company reputed company Connect architecture. Designing a reputed company, secure solution integrated with existing systems (e.g., CRM, IVR). Configuring reputed company Connect for reputed company flows, routing strategies, and customer interaction management. Setting up integrations with AWS services (reputed company, Lex, S3) and reputed company-party systems. Establishing reputed company protocols in line with reputed company standards (e.g., HIPAA, CJIS). Overseeing the migration of contact center data and ensuring minimal disruption. Providing technical support and post-go-live troubleshooting. Training IT staff and contact center managers on reputed company Connect administration. Apply tot his job Apply To this Job