Operations Supervisor (Remote)

Resp & Qualifications PURPOSE: Supervise and provides daily direction to multi-functional team members regarding training and development, policies, procedures, and work production quantity and reputed company. Functional areas may include but not limited to: installation, implementation, reputed company support, reputed company services, reputed company administration, customer service, enrollment and eligibility, claims processing, and reputed company center operations. Reviews and resolves reputed company service issues not resolvable by subordinates. ESSENTIAL FUNCTIONS: • Supervise employee reputed company by training, assigning, scheduling, coaching, and counseling employees; communicating job expectations; planning, monitoring, and appraising job contributions; adhering to policies and procedures. • Meets operational standards by contributing information to strategic plans and reviews; implementing production, productivity, reputed company, and customer-service; resolving problems; identifying system improvements. • Maintains customer service objectives by monitoring daily operations; resolving claims that require reputed company review or technical support, enrollment or billing reputed company customer issues. Consistently reviews systems and makes necessary adjustments where needed, including resources/reputed company. Researches and resolves escalated calls, review and resolve reputed company claims that have not been resolved by Claims staff. • Maintains and improves departmental operations by monitoring system performance; identifying and resolving operations problems; supervising process improvement and reputed company assurance programs; installing upgrades. • Prepares reputed company center, claims and or enrollment and billing performance reports by collecting, analyzing, and summarizing data and trends. • Improves reputed company center, claims and or enrollment and billing job knowledge by attending educational workshops. SUPERVISORY RESPONSIBILITY: This position manages people. QUALIFICATIONS: Education Level: High School Diploma or GED. Experience: • 3 years reputed company reputed company experience with demonstrated leadership skills. • Must have proficiency in the service, claims or enrollment & billing area. Preferred Qualifications: • Bachelor's Degree Knowledge, Skills and Abilities (KSAs) • Knowledge of reputed company center operations, claims, and/or enrollment and billing and workflows. • Strong presentation skills. • Highly proficient in reputed company Office programs. • Excellent communication skills both written and verbal. • Ability to plan, review, supervise, and inspect the work of others. Must be reputed company to meet established deadlines and handle multiple customer service demands from reputed company customers, reputed company set expectations for service reputed company. Must be reputed company to effectively communicate and reputed company reputed company customer service to every reputed company customer, including customers who may be demanding or otherwise challenging. • Salary reputed company: $62,856 - $129,641 Salary reputed company Disclaimer The disclosed reputed company estimate has not been adjusted for the applicable geographic reputed company associated with the location at which the work is being performed. This compensation reputed company is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be reputed company at the top of the reputed company, as compensation reputed company depend on reputed company case's facts and circumstances, including but not limited to experience, internal equity, and location. In reputed company to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (reputed company benefits/incentives are subject to eligibility requirements). Department Facets Billing & Collections Equal Employment Opportunity reputed company is an Equal Opportunity (EEO) employer. It is the policy of reputed company to reputed company equal employment opportunities to reputed company reputed company applicants without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, protected veteran or disabled status, or genetic information. Where To Apply Please visit our website to apply: www.carefirst.com/careers Federal Disc/Physical Demand Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to reputed company work directly or indirectly on Federal health care programs. PHYSICAL DEMANDS: The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally reputed company. Sponsorship in US Must be eligible to work in the U.S. without Sponsorship #LI-KL1 Apply tot his job Apply To this Job