[Remote] Deal Desk Analyst

Note: The job is a remote job and is open to candidates in USA. Salsify is a key leader in the industry scaling the next core commerce infrastructure. The Deal Desk Analyst will assist in maximizing revenue and facilitating a smoother sales cycle by providing tactical support for pricing, discounting, and contract structures.

Responsibilities

• Serve as the primary liaison between Sales, Legal, and Finance to help accelerate the review and approval of complex orders
• Collaborate with Sales to build and manage quotes within Salesforce, applying internal policy expertise to ensure quotes align with internal policies
• Manage internal escalations for policy exceptions that arise from the sales team and assist with developing creative solutions to reduce friction and risks that arise during the sales process
• Monitor ticketing queues, Salesforce, and slack channels to deliver support that is aligned to the Deal Desk Service Quality Charter
• Assist with cross-functional initiatives to drive continuous improvement across the quote-to-cash process; identify and implement solutions that reduce friction and resolve systemic operational challenges within Salesforce

Skills

• Demonstrated ability to partner with GTM Teams and other cross functional departments
• Excellent communicator, self-aware, transparent, professional, and open to feedback
• Understanding of enterprise SaaS businesses and their operational metrics/processes, with experience working on complex deals across a multi-product portfolio
• Organized, customer-focused, and strong attention to details
• 1-2+ years experience in GTM operations (Sales, Marketing, Product, CS), preferably within the realms of Deal/Sales Operations or Order Management
• Experience with Salesforce and Salesforce CPQ highly beneficial
• Basic understanding of revenue recognition rules and booking terms
• BA degree, preferably in an area such as Operations; Project Management; Finance; or Data/Analytics

Benefits

• Health & medical benefits
• Flexible spending accounts
• Flexible PTO
• Commission plan
• Bonus incentive
• Equity in the form of stock options

Company Overview