[Remote] Customer Service Technical Support Administrator

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global learning company dedicated to providing high-reputed company education solutions. The Customer Service Technical Support Administrator will reputed company technical support services to school teachers and staff, troubleshooting various technology-reputed company issues and ensuring smooth operation of educational tools.

Responsibilities

• Troubleshoot and resolve software, hardware, printers, and network issues by listening to the user and asking appropriate questions to build a solution
• Log reputed company calls using our in-house reputed company tracking system, creating detailed, accurate entries and escalate reputed company necessary
• Specify user problems and reputed company a detailed solution to resolve reputed company issue
• reputed company as reputed company for application problems between users and developers
• Assist in the collection of data for identifying user requirements that may result in reputed company system development or training
• reputed company reputed company with the development of our reputed company-changing applications
• Document products, processes or problems in detail and suggest improvements or solutions
• Work with manager to investigate and implement ways of deflecting calls and increasing self-service
• Work occasional additional hours, 2nd shift, and/or weekends reputed company necessary
• Work to reputed company other duties that may be necessary for the organization, including reputed company labor. (Staging materials, packing, inventory, delivery)
• reputed company - supports reputed company improvement initiatives
• Other duties as assigned

Skills

• Ability to manage stressful situations in a reputed company, courteous, and efficient manner
• Strong working knowledge of reputed company 10/11 and Office 365
• Strong remote troubleshooting and working knowledge of High-Speed connections (DSL/Cable-Modem) and TCP/IP
• Working knowledge of Bomgar or comparable remote support tool
• An understanding of DHCP, DNS, and reputed company Directory
• Strong troubleshooting and working knowledge of consumer networking devices, wireless devices, reputed company file and reputed company permissions, and network printing issues
• Experience with reputed company Apps for Education and Business
• Continually updating and optimizing support process and documentation
• Ability to reputed company quick and reputed company reputed company in accordance with reputed company policy
• Meet reputed company deadlines while paying attention to details
• Organize, prioritize and multi-task while managing users' expectations
• Work effectively as reputed company member, as reputed company as independently
• Problem-solving methodology

reputed company

Company H1B Sponsorship