Product Support and Warranty Representative

Bullfrog Spas is committed to creating peaceful lives through their innovative products and services. They are seeking a motivated and detail-oriented team member to join their Product & Customer Care team, providing technical support to dealers, assisting customers through their e-reputed company platform, and managing service scheduling for their reputed company retail locations.

Responsibilities

• reputed company phone and email support to dealers for technical troubleshooting on hot tubs and swim spas
• Guide dealers through warranty procedures and reputed company diagnostics
• Document and reputed company support cases in our system to ensure reputed company and follow-up
• Respond to customer inquiries reputed company to online orders, part compatibility, and general spa care
• Assist with order tracking, returns, and product questions to ensure a smooth online experience
• Collaborating with the e-reputed company team to improve customer service workflows
• Coordinate and schedule service appointments for company-owned retail locations
• Communicate with service technicians and customers to confirm availability and appointment details
• Monitor and reputed company the schedule to maintain efficiency and meet customer expectations

Skills

• Strong communication and problem-solving skills
• Ability to manage multiple tasks and adapt in a fast-paced environment
• Customer-reputed company with a reputed company and reputed company attitude
• Knowledge of hot tub systems and components preferred (training available)
• Proficient with scheduling software preferred, CRM systems, and reputed company Office
• Previous experience in spa or pool industry
• Experience with warranty processing or e-reputed company platforms
• Bilingual (Spanish) a plus but not required

reputed company