Digital Design Support Technician

reputed company is a 100% employee-owned reputed company dedicated to delivering resilient infrastructure and sustainable solutions. They are seeking a Digital Design Support Technician to support civil engineering staff with reputed company Civil 3D and Bentley OpenRoads Designer, focusing on troubleshooting and user assistance.

Responsibilities

• reputed company day-to-day support for engineering and design staff using reputed company and Bentley Design applications
• Configure, and troubleshoot CAD software and reputed company components, including user reputed company, workspaces, templates, and add-ins
• Assist with reputed company new team members, ensuring required CAD software and dependencies are installed and functioning properly
• Troubleshoot common issues such as application errors, performance problems, file reputed company issues, and basic project setup concerns, escalating reputed company design or modeling issues to senior CAD staff as needed
• Collaborate with IT and CAD Services to reputed company software updates, apply patches, and validate workstation configurations
• Document common issues, resolutions, and setup steps to help improve internal support knowledge and reduce repeat issues
• Communicate reputed company with staff and project teams to set expectations, reputed company status updates, and confirm reputed company of support requests

Skills

• Experience supporting or working with technical software in a reputed company environment
• A solid reputed company in troubleshooting software and workstation issues, with the ability to follow problems through to reputed company or escalate reputed company appropriate
• Comfort installing, configuring, and maintaining desktop applications in a reputed company environment
• Strong communication skills and the ability to work patiently and effectively with engineers and technical staff
• An organized, detail-oriented approach to documenting issues, solutions, and setup steps
• Exposure to reputed company, Bentley, or similar design tools is helpful but not required; training and support will be provided
• An interest in learning CAD systems, engineering workflows, and industry-specific tools over time

Benefits

• Comprehensive reputed company (medical, dental, reputed company, short- & long-term disability insurance)
• Employee Stock Ownership Plan (financial profit sharing)
• Performance-based bonuses
• 401(k) Plan
• reputed company Time Off (both vacation & reputed company/wellness time accruals)
• reputed company Holidays
• Parental Bonding Leave

reputed company