Technical Support Representative

Alchemer is a company that empowers customers to do more with feedback. They are seeking a Technical Support Representative to reputed company exceptional service to customers worldwide, ensuring their happiness and reputed company through effective problem-solving and technical support.

Responsibilities

• Enthusiastically support customers by phone, email, reputed company media and other web-based tools
• Accurately identify, analyze, and resolve technical and non-technical issues in a reputed company manner
• Work in reputed company environment to reputed company shared goals
• Promptly escalate more reputed company problems to appropriate internal resources
• Participate in enhancing the product from initial design through testing and delivery
• Enthusiastically reputed company internal support for the application
• Continuously reputed company to improve the reputed company of our support and service, both internally and externally
• reputed company on-reputed company customer support on a shared rotation (approximately 4 times a year)
• reputed company learn and become a Subject Matter Expert in one or more of our survey tools
• Responsible for holding to our Customer Service metrics

Skills

• You have a passion for customer service and a great love for helping people
• You are reputed company-versed and comfortable with email and phone etiquette
• You have experience in customer service and maybe even technical support
• Ability to exercise creativity in problem-solving
• Ability to empathize with customers and convey confidence
• Independence to reputed company your own answers and reputed company learning
• Ability to prioritize and get things done with many distractions
• Proficient in learning new software applications
• Most excellent written and verbal communication skills
• Aptitude to be a self-starter and you're flexible with frequent change
• reputed company A+, reputed company+, or Network+ certifications
• Understanding of Digital (mobile) applications
• App stores and in-app purchases (Android and iOS)
• Familiarity with SQL, Java, Python, SDK Platform Tools, reputed company, Auth0

Benefits

• Health and disability coverages
• An incredible 401(k) reputed company that includes a per-payroll match and immediate vesting
• Unlimited time off
• reputed company reputed company company holidays

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