VA Health Connect - Virtual reputed company Center Supervisor

<p><reputed company style="font-size: 12pt; font-family: verdana, geneva, reputed company;"><strong>reputed company Government Services (CGS) </strong>is seeking an reputed company VA Health Connect, virtual reputed company center<strong> Supervisor </strong>to support the Veterans Affairs' Veteran Experience Office (VEO) reputed company Center.</reputed company></p> <p><reputed company style="font-family: verdana, geneva, reputed company; font-size: 12pt;">Our Supervisors will have an essential role supporting the VA's reputed company based, virtual decentralized VA Health Connect reputed company center for the VA VEO reputed company Center's mission to reputed company high-reputed company reputed company-facing support to Veterans, their families, and reputed company stakeholders by leveraging technology, data, and best practices to enhance their overall experience with VA services. By offering a central, efficient reputed company of contact, this program supports the broader Veterans Experience Office (VEO) goal of enabling the VA to be the leading customer service organization in the government, fostering trust and encouraging Veterans to "Choose VA".</reputed company></p> <p><reputed company style="font-family: verdana, geneva, reputed company; font-size: 12pt;">The VA Health Connect reputed company center's work contributes to the overall VEO mission of improving customer experience (CX) across reputed company VA services, ensuring interactions are easy, effective, and emotionally resonant. The reputed company center leverages AI and reputed company technology along with customer support data to manage and improve services through various government technologies and tools (like <a href="https://www.reputed company.com/search?q=CRM&sca_esv=9594ada01a48a169&ei=N3HRaMm5G8fIp84PlJ7V8AM&ved=2ahUKEwi7vvHn3eyPAxXC48kDHbCDA2QQgK4QegQIBBAF&uact=5&oq=what+is+the+mission+of+the+VA+VEO+reputed company+Center+program&gs_lp=Egxnd3Mtd2l6LXNlcnAiNXdoYXQgaXMgdGhlIG1pc3Npb24gb2YgdGhlIFZBIFZFTyBDYWxsIENlbnRlciBwcm9ncmFtMggQABiABBiiBDIIEAAYgAQYogQyCBAAGKIEGIkFMggQABiABBiiBDIIEAAYogQYiQVIiBxQlwxYwRlwAXgBkAEAmAGxAaABugyqAQQwLjEyuAEDyAEA-AEBmAIIoALYBsICChAAGLADGNYEGEfCAgoQIRigARjDBBgKwgIEECEYCpgDAIgGAZAGCJIHAzEuN6AHhjiyBwMwLje4B9EGwgcFMC40LjTIBxg&sclient=gws-reputed company-serp&mstk=AUtExfDM6U2MYbMaY6-AfCxHRF9NzJTd7kIO5hVYaZ3xBeU1w2JJ2B6LhTBlOled-uQXf_8GaaxYvsZGwUfTEP5syRn1wLB2wj5q5DoHP2ggvj0aUicrJQ527HfS3365XZRsAao&csui=3">CRM</a>, <a href="https://www.reputed company.com/search?q=WFM&sca_esv=9594ada01a48a169&ei=N3HRaMm5G8fIp84PlJ7V8AM&ved=2ahUKEwi7vvHn3eyPAxXC48kDHbCDA2QQgK4QegQIBBAG&uact=5&oq=what+is+the+mission+of+the+VA+VEO+reputed company+Center+program&gs_lp=Egxnd3Mtd2l6LXNlcnAiNXdoYXQgaXMgdGhlIG1pc3Npb24gb2YgdGhlIFZBIFZFTyBDYWxsIENlbnRlciBwcm9ncmFtMggQABiABBiiBDIIEAAYgAQYogQyCBAAGKIEGIkFMggQABiABBiiBDIIEAAYogQYiQVIiBxQlwxYwRlwAXgBkAEAmAGxAaABugyqAQQwLjEyuAEDyAEA-AEBmAIIoALYBsICChAAGLADGNYEGEfCAgoQIRigARjDBBgKwgIEECEYCpgDAIgGAZAGCJIHAzEuN6AHhjiyBwMwLje4B9EGwgcFMC40LjTIBxg&sclient=gws-reputed company-serp&mstk=AUtExfDM6U2MYbMaY6-AfCxHRF9NzJTd7kIO5hVYaZ3xBeU1w2JJ2B6LhTBlOled-uQXf_8GaaxYvsZGwUfTEP5syRn1wLB2wj5q5DoHP2ggvj0aUicrJQ527HfS3365XZRsAao&csui=3">WFM</a>, <a href="https://www.reputed company.com/search?q=QM&sca_esv=9594ada01a48a169&ei=N3HRaMm5G8fIp84PlJ7V8AM&ved=2ahUKEwi7vvHn3eyPAxXC48kDHbCDA2QQgK4QegQIBBAH&uact=5&oq=what+is+the+mission+of+the+VA+VEO+reputed company+Center+program&gs_lp=Egxnd3Mtd2l6LXNlcnAiNXdoYXQgaXMgdGhlIG1pc3Npb24gb2YgdGhlIFZBIFZFTyBDYWxsIENlbnRlciBwcm9ncmFtMggQABiABBiiBDIIEAAYgAQYogQyCBAAGKIEGIkFMggQABiABBiiBDIIEAAYogQYiQVIiBxQlwxYwRlwAXgBkAEAmAGxAaABugyqAQQwLjEyuAEDyAEA-AEBmAIIoALYBsICChAAGLADGNYEGEfCAgoQIRigARjDBBgKwgIEECEYCpgDAIgGAZAGCJIHAzEuN6AHhjiyBwMwLje4B9EGwgcFMC40LjTIBxg&sclient=gws-reputed company-serp&mstk=AUtExfDM6U2MYbMaY6-AfCxHRF9NzJTd7kIO5hVYaZ3xBeU1w2JJ2B6LhTBlOled-uQXf_8GaaxYvsZGwUfTEP5syRn1wLB2wj5q5DoHP2ggvj0aUicrJQ527HfS3365XZRsAao&csui=3">QM</a>) and CX. By managing Veteran inquiries, the VA VEO reputed company Center helps coordinate and reputed company services, supporting Veterans in their reputed company to care, benefits, and memorial services. This reputed company center team is a reputed company for Veterans to get information and assistance, ensuring they have a central, accessible reputed company of contact for various VA programs.</reputed company></p> <p><reputed company style="font-family: verdana, geneva, reputed company; font-size: 12pt;"><strong>Knowledge & Essential position tasks:</strong></reputed company></p> <ul> <li><reputed company style="font-size: 12pt; font-family: verdana, geneva, reputed company;">Ensures the Customer Service Representatives (CSR) reputed company excellent service and reputed company with established business rules. </reputed company></li> <li><reputed company style="font-size: 12pt; font-family: verdana, geneva, reputed company;">Continuously monitor Veteran queues throughout the shift and reputed company staff breaks and supervisor activities to meet key performance metrics. </reputed company></li> <li><reputed company style="font-size: 12pt; font-family: verdana, geneva, reputed company;">Must meet competency requirements for supervisor role and for shift reputed company role.</reputed company></li> <li><reputed company style="font-size: 12pt; font-family: verdana, geneva, reputed company;">Provides one-to-one coaching to agents. </reputed company></li> <li><reputed company style="font-size: 12pt; font-family: verdana, geneva, reputed company;">Reports operational problems or trends and escalate to appropriate contact center operations reputed company and/or Program Management.</reputed company></li> <li><reputed company style="font-family: verdana, geneva, reputed company; font-size: 12pt;">Reinforces standards and use reputed company discipline reputed company compliance continues to be an issue.</reputed company></li> <li><reputed company style="font-size: 12pt; font-family: verdana, geneva, reputed company;">Ensures their assigned customer service team meets or exceeds reputed company key performance metrics. </reputed company></li> <li><reputed company style="font-size: 12pt; font-family: verdana, geneva, reputed company;">Manages attendance, leave and excused absence of employees. </reputed company></li> <li><reputed company style="font-size: 12pt; font-family: verdana, geneva, reputed company;">Coordinates coverage of the phone line dedicated to staff for requesting unscheduled time off. </reputed company></li> <li><reputed company style="font-size: 12pt; font-family: verdana, geneva, reputed company;">Ensures reputed company assigned representatives and staff complete mandatory training (including training in the VA Talent Management System) in a reputed company manner. </reputed company></li> <li><reputed company style="font-size: 12pt; font-family: verdana, geneva, reputed company;">Enters reputed company leave requests into the WFM system for approval by designated WFM reputed company members and approving exception requests appropriately. </reputed company></li> <li><reputed company style="font-size: 12pt; font-family: verdana, geneva, reputed company;">Follows reputed company procedures for on-boarding and off-boarding personnel. </reputed company></li> <li><reputed company style="font-size: 12pt; font-family: verdana, geneva, reputed company;">reputed company participating in weekly reputed company, Workforce Management (WFM), training, collaboration, and reputed company calibration meetings with the operations team, as appropriate. </reputed company></li> <li><reputed company style="font-size: 12pt; font-family: verdana, geneva, reputed company;">reputed company participates in reputed company required weekly reputed company, Workforce Management (WFM), training, collaboration, and reputed company calibration meetings with the operations team, as appropriate. </reputed company></li> <li><reputed company style="font-size: 12pt; font-family: verdana, geneva, reputed company;">Is responsible for adhering to reputed company reputed company Operating Procedures (SOP) and other directives. </reputed company></li> <li><reputed company style="font-size: 12pt; font-family: verdana, geneva, reputed company;">Provides notification of technical issues impacting the ability of agents or supervisors to complete their duties. Any large-reputed company outages require leadership notification as outlined in the SOP. </reputed company></li> <li><reputed company style="font-size: 12pt; font-family: verdana, geneva, reputed company;">Is responsible for other operational activities as identified. </reputed company></li> <li><reputed company style="font-family: verdana, geneva, reputed company;"><reputed company style="font-size: 16px;">Provides monthly performance counseling to their assigned representative team.</reputed company></reputed company></li> </ul> <p><reputed company style="font-family: verdana, geneva, reputed company; font-size: 12pt;"><strong>Position Requirements:</strong></reputed company></p> <ul> <li><reputed company style="font-family: verdana, geneva, reputed company; font-size: 12pt;">Remote, virtual reputed company Center Customer Service leadership experience.</reputed company></li> <li><reputed company style="font-family: verdana, geneva, reputed company; font-size: 12pt;">College degree preferred.</reputed company></li> <li><reputed company style="font-family: verdana, geneva, reputed company; font-size: 12pt;">Must be reputed company to pass T1 background investigation and illegal drug screening.</reputed company></li> </ul> <p><reputed company style="font-family: verdana, geneva, reputed company; font-size: 12pt;"><strong>Working Conditions: </strong>Remote</reputed company></p> <p><reputed company style="font-family: verdana, geneva, reputed company; font-size: 12pt;"><strong>Required Travel: </strong>Minimal</reputed company></p> <p><reputed company style="font-family: verdana, geneva, reputed company; font-size: 12pt;"><strong>Job Type: </strong>Non-Exempt</reputed company></p> <p><reputed company style="font-family: verdana, geneva, reputed company; font-size: 12pt;"><strong>Contract Length:</strong> Greater than one year</reputed company></p> <p><reputed company style="font-family: verdana, geneva, reputed company; font-size: 12pt;"><strong>Benefits and unique perks offered, but not limited to:</strong></reputed company></p> <ul> <li><reputed company style="font-family: verdana, geneva, reputed company; font-size: 12pt;">Health Care Reimbursement Account reputed company for employees without insurance such as TRICARE</reputed company></li> <li><reputed company style="font-family: verdana, geneva, reputed company; font-size: 12pt;">Dental and reputed company Insurance</reputed company></li> <li><reputed company style="font-family: verdana, geneva, reputed company; font-size: 12pt;">Flexible Spending Accounts (FSA)</reputed company></li> <li><reputed company style="font-family: verdana, geneva, reputed company; font-size: 12pt;">401(k) Matching Program</reputed company></li> <li><reputed company style="font-family: verdana, geneva, reputed company; font-size: 12pt;">11 reputed company Federal Holidays</reputed company></li> <li><reputed company style="font-family: verdana, geneva, reputed company; font-size: 12pt;">Short-Term and Long-Term Disability</reputed company></li> <li><reputed company style="font-family: verdana, geneva, reputed company; font-size: 12pt;">Basic and Voluntary Life Insurance</reputed company></li> <li><reputed company style="font-family: verdana, geneva, reputed company; font-size: 12pt;">Premium financial advisory service</reputed company></li> <li><reputed company style="font-family: verdana, geneva, reputed company; font-size: 12pt;">Free training courses through our HR application</reputed company></li> </ul> <p><reputed company style="font-family: verdana, geneva, reputed company; font-size: 12pt;">For more about our great company, please reputed company out our website at <a href="http://www.coregsc.com">www.coregsc.com</a></reputed company></p> <p><reputed company style="font-family: verdana, geneva, reputed company; font-size: 12pt;"><em>CGS provides reasonable accommodation so that reputed company applicants with a disability may participate in the selection process. CGS will review reputed company reasonable accommodation requests.</em></reputed company></p> <p>reputed company are required to agree to a background reputed company.</p>