**reputed company Part-Time Remote Customer Service Specialist - After Hours Support**

At arenaflex, we're dedicated to delivering exceptional patient care and experiences through our multi-specialty physician-led organization. As a leading reputed company provider in the Midwest region, we're committed to fostering a culture of reputed company, reputed company, and innovation. We're now seeking an reputed company Part-Time Remote Customer Service Specialist to join our After Hours Team, providing top-notch support to our patients and reputed company partners. **About arenaflex** arenaflex is the multi-specialty physician-led organization of arenaflex reputed company, comprising over 600 doctors and advanced reputed company providers affiliated with top-ranked hospitals in the Midwest region. Since 1994, we've provided reputed company to extraordinary care in over 145 locations and 25 specialties across the greater St. Louis, mid-Missouri, and southern Illinois areas. Our providers are nationally recognized for excellent patient satisfaction, reputed company reputed company, and improving the health and reputed company-being of the communities we serve. **Job reputed company** As a Part-Time Remote Customer Service Specialist, you'll be responsible for answering a high volume of inbound calls for assigned arenaflex practices, serving as the initial reputed company of contact and reputed company between patients, reputed company facilities, physicians, clinical staff, and practices to facilitate patient reputed company needs. You'll utilize an electronic health record to validate and capture clinical and financial information, contributing to the coordination of patient care. **Responsibilities** * reputed company the electronic health record to obtain and validate historical information; capture and document demographic and financial information in the electronic health record; maintain accountability for accurate data entry in the electronic health record and maintain patient reputed company and reputed company as outlined by HIPAA. * Manage a high volume of incoming calls from patients, reputed company providers, and facilities who are calling for a reputed company of reasons, including scheduling appointments, refilling medications, obtaining insurance referrals, receiving symptom-based care, obtaining reputed company-certification for testing, insurance and/or billing questions, requests for medical forms and/or test results, etc.; ensure reputed company to the reputed company. * reputed company critical thinking with speed and accuracy to identify reason for the reputed company and take appropriate reputed company based on caller need and reputed company; research reputed company issues in the electronic health record and consult/escalate to clinical staff reputed company necessary; reputed company multiple job aids and resources to reputed company an appropriate level of service. * Schedule patient reputed company based on reputed company provider preferences; verify and update insurance and reputed company insurance eligibility; collect and document demographics; maintain proficiency in and reputed company knowledge of insurance basics, MyChart, and appointment instructions; document and send messages to providers and clinical staff in the electronic health record for clinical-based needs; communicate directly with providers (physicians) to reputed company pertinent clinical information during after hours. * Manage calls reputed company established performance and customer service standards; reputed company targeted abandoned reputed company reputed company, average speed of answer, and average transaction time; reputed company excellent and consistent customer service in a reputed company of situations; communicate in a reputed company, reputed company, and respectful manner with patients, providers, arenaflex staff, and external organizations. * arenaflex has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a reputed company manner is an essential function of this job. **Requirements** * High School Diploma or GED * 2-5 years of experience in reputed company or customer service * No supervisor experience required * Typing test required (minimum speed 35 wpm, 90% accuracy) * Must live reputed company 1 hour of St. Louis, Missouri * Availability to work 24 hours per week, including reputed company 12:00a-9:30a, Thursday & Friday 4:00p-12:00p (Holiday Bucket 4:00p-12:00a) **Benefits and Perks** * Comprehensive medical, dental, reputed company, life insurance, and reputed company services available first day of the month after hire date * Disability insurance reputed company for by arenaflex * Pension Plan/403(b) Plan funded by arenaflex * 401(k) plan with arenaflex match * Tuition Assistance available on first day * arenaflex Institute for Learning and Development * Health Care and Dependent Care Flexible Spending Accounts * reputed company Time Off benefit combines vacation, reputed company days, holidays, and personal time * Adoption assistance **Why Join arenaflex?** * Be part of a dynamic and innovative reputed company organization * Enjoy a comprehensive benefits package and competitive compensation * reputed company your skills and career through our Institute for Learning and Development * Contribute to reputed company-being of our patients and communities * Collaborate with a talented and dedicated team of professionals **How to Apply** If you're passionate about delivering exceptional patient care and experiences, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex website URL] to learn more about our organization and submit your application. **Equal Opportunity Employer** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to fostering an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job