**Experienced Customer Service Representative – Healthcare Advocate (Remote Opportunity)**

At arenaflex, we're on a mission to revolutionize the way we deliver customer service in the healthcare industry. As a Customer Service Representative – Healthcare Advocate, you'll be at the forefront of this movement, making a real impact on people's lives every day. If you're passionate about helping others, have a knack for problem-solving, and are looking for a challenging and rewarding role, we want to hear from you. **About arenaflex** arenaflex is a nationally recognized company that's dedicated to excellence in customer service. As a veteran-owned organization, we understand the importance of delivering top-notch service to our customers. Our team is passionate about making a difference in people's lives, and we're looking for like-minded individuals to join our mission. **The Role** As a Customer Service Representative – Healthcare Advocate, you'll be responsible for providing exceptional customer service to 50-70 individuals every day. You'll navigate the complex world of healthcare, including PCPs, medications, appointments, and benefits, with ease and confidence. Your keen ear for listening and knack for finding solutions will make you a hero to our customers. **Key Responsibilities** * Provide exceptional customer service to 50-70 individuals every day * Navigate the complex world of healthcare, including PCPs, medications, appointments, and benefits * Use your problem-solving skills to resolve customer issues and concerns * Work collaboratively with our team to ensure seamless customer experiences * Stay up-to-date on industry developments and best practices to continuously improve our services **Your Secret Weapons** * A keen ear for listening and a knack for finding solutions * The ability to juggle multiple tasks like a pro (think navigating databases while still being your awesome self on the phone) * A passion for helping others and making their day better **Your Arsenal** * High School Diploma (but bonus points if you've got a bachelor's degree under your belt) * At least a year of experience in insurance operations (we know, it doesn't sound exciting, but trust us, it's key) * You're a tech whiz and can handle our MANY web-based systems like a boss * You're all about the details and can keep track of everything **The Cherry on Top** * Healthcare/insurance experience (if you know your way around medical terminology and benefit plans, we want to hear from you) * A background in social work, behavioral health, or anything else that shows you're all about helping others * You're a customer service ninja with mad problem-solving skills **Why arenaflex?** * We're all about rewarding our team members with the good stuff (competitive salaries, awesome benefits) * We're a nationally recognized company that's all about excellence (and we're veteran-owned, so we get it) * You'll have the chance to grow and develop in a role that will challenge you in the best way possible **What We Offer** * Competitive salary and benefits package * Opportunities for career growth and development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Flexible scheduling to accommodate your needs **The Perks** * Work from the comfort of your own home (or anywhere else you choose) * Enjoy a flexible schedule that allows you to balance work and personal life * Take advantage of our comprehensive training and support program * Stay up-to-date on industry developments and best practices * Be part of a team that's passionate about making a difference in people's lives **How to Apply** If you're ready to join a team that's passionate about making a difference in people's lives, we want to hear from you. Apply now to become a Customer Service Representative – Healthcare Advocate at arenaflex. **Pre-Employment Requirements** A pre-employment drug screening and criminal background check are required prior to employment. Apply Job! Apply for this job