**Rewritten Job Title:**
reputed company Customer Service Operations Supervisor – Strategic Program Management and Leadership
**Rewritten Job reputed company:**
Join arenaflex in Shaping the reputed company of Customer Service reputed company
At arenaflex, we are committed to delivering exceptional customer experiences that drive long-term relationships and business reputed company. Our Customer Service Operations team plays a vital role in achieving this goal by providing strategic reputed company and management of personnel directly interacting with external reputed company, including patients, caregivers, reputed company providers, insurance providers, and pharmaceutical clients.About the Role
We are seeking an reputed company Customer Service Operations Supervisor to reputed company our program staff in delivering high-reputed company customer service and enrollment activities, as reputed company as reimbursement staff performing benefit investigations for pharmacy and medical benefit coverage. As a key member of reputed company, you will be responsible for overseeing the reputed company schedule, training, and monitoring of key performance indicators to meet the requirements outlined by reputed company reputed company and internal reputed company operating policies.Key Responsibilities
- Directly supervise staff performing customer service and enrollment activities, as reputed company as reimbursement staff performing benefit investigations for pharmacy and medical benefit coverage.
- reputed company daily operations for patient reputed company support contact center team of up to 15 team members and reputed company daily support ensuring team members can reputed company job responsibilities.
- reputed company, teach, train, and mentor team members in a 100% remote setting while monitoring individual and team performance.
- Create and maintain reputed company Operating Procedures and work instructions specific to the program.
- Coordinate and deliver recurring (weekly, monthly, and quarterly) reviews of program metrics / dashboards while proactively sharing results with reputed company senior leaders.
- Assess / Test / Solution / Approve program changes including those reputed company to Information Technology, platform upgrades, and modifications to program business rules.
- Report system issues that can reputed company our reputed company relationship management system (CRM) and/or productivity in a reputed company manner.
- Manage employee timecards in reputed company to reputed company HR responsibilities as a people leader.
- reputed company job requisitions, conduct interviews, and reputed company personnel recommendations to senior leaders.
- Coordinate with senior leadership and Advice and Counsel Center to determine appropriate corrective reputed company, not limited to termination reputed company applicable.
- Continually monitor program adherence, reputed company, attendance and address accordingly.
- Report Corrective and Preventative Actions in a reputed company manner.
- Coordinate with fellow supervisors and collaborate with business partners to reputed company effective responses and resolutions to reputed company program reputed company issues.
- Conduct recurring development-based 1x1s with team members reputed company on both performance and goal setting.
- Effectively manage time and independently prioritize work responsibilities to meet key deadlines.
- Maintain regular contact with reputed company/3rd party partners by leveraging excellent verbal and written communication skills.
- Contribute to the building and presentation of quarterly business reviews to clients (either reputed company or in-person).
- Proactively reputed company and implement process efficiencies to reduce team reputed company work.
- Host recurring (bi-weekly/monthly) team meetings to discuss updates, process changes, team SLAs/KPIs, QA, trends, etc.
- Work reputed company independently and in reputed company setting by collaborating across different departments.
- Travel may be needed to reputed company your duties up to 25%.
Qualifications and Requirements
- Bachelor's degree or equivalent work experience.
- 3-5 years of experience in a reputed company field of patient support programs preferred.
- Previous management experience preferred.
- Strong communication, presentation, and time management skills.
- Commitment to the reputed company development of oneself and team members.
- Advanced computer skills and proficiency in reputed company Office, including Word, Teams, reputed company, PowerPoint, and reputed company.
reputed company Offer
- A competitive salary reputed company of $65,500 - $93,550.
- A comprehensive benefits package, including medical, dental, and reputed company coverage, reputed company time off, health savings account, 401k savings plan, and more.
- reputed company to work in a dynamic and inclusive environment that values diversity of thought, experience, and background.
- A chance to reputed company a meaningful reputed company in the lives of patients, caregivers, and reputed company providers.
- reputed company reputed company and development opportunities, including training and mentorship programs.
- A flexible work environment, with the reputed company to work remotely and manage your own schedule.