**Experienced Videophone Customer Care Agent – American Sign Language (ASL) Specialist (Remote)**

At arenaflex, we're dedicated to harnessing the power of language to connect diverse people and enrich the human experience. As a leading provider of language services, we strive to increase diversity, equity, inclusion, and accessibility for underrepresented communities through innovative communication solutions. We're now seeking an experienced Videophone Customer Care Agent – American Sign Language (ASL) Specialist to join our remote team. **About arenaflex** arenaflex is a minority-owned company committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our employees. Our mission is to provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words. With patented technology and human-centric solutions, we're dedicated to making a positive impact on the lives of our customers and employees. **Job Summary** As a Videophone Customer Care Agent – American Sign Language (ASL) Specialist, you'll be responsible for providing exceptional customer support through videophone calls to Sorenson personnel and customers nationwide. Your primary duties will include account management, basic customer support, troubleshooting, and training customers on our products and services to achieve a high level of customer satisfaction. **Key Responsibilities** * Provide support to existing and potential customers with a range of answers to questions, including but not limited to account, new product installation, and general questions. * Promote arenaflex products, features, and services. * Provide a friendly and supportive customer experience. * Resolve issues received through email, videophone, live chat, and other contact methods. * Provide support for the functionality and features of all applicable products and services. * Follow department policies and procedures. * Ensure compliance with FCC regulatory requirements related to the service. * Complete other duties and projects as assigned. **Supervisory Responsibility** This position has no supervisory responsibilities. **Travel Requirements** Less than 25%. **Education** * Required: High School diploma or better **Experience** * Minimum Years of Experience: 1 year of Customer Service or equivalent experience **Knowledge, Skills, and Abilities** * Must be fluent in American Sign Language (ASL). * Candidate must have professional and courteous phone and electronic communications presence. * Candidate must have the ability to write simple correspondence, the ability to effectively present information during one-on-one and small group situations with customers, clients, and other employees of the organization. * Good customer service and knowledge of principles and processes for providing customer services. This includes customer needs assessments, meeting quality standards for services, and evaluation of customer satisfaction. * Strong active listening skills, able to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. * Able to complete work assignments independently or with minimal supervision and guidance. * Must be able to manage cases and time effectively. * Must be detail oriented and proficient at multitasking. * Strong adaptability and capacity to work in fast-paced environments. * Employees must have a solid basic comprehension and application with using computers in an MS Windows environment. * Must be able to type 45+ wpm. * Positive attitude, team player, good interpersonal communication skills, and able to work across company departments. **Working Conditions and Physical Requirements** * Punctual and reliable attendance. * Ability to sit and/or stand at a desk and work with a computer for extended periods of time. * Ability to sign using ASL for extended periods of time. * Ability to lift and move equipment 30-50lbs. * Must be able to work during day, night, weekend, and holiday shifts. Flexibility with shifts is required. * At-home employees require a high-speed internet connection and a confidential working space with a desk and chair. * Workstation must have an Ethernet connection. **Disclaimer** This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of arenaflex. It is essential that applicants possess the requisite integrity to maintain the information in strictest confidence. **Equal Employment Opportunity** arenaflex is an EOE, Disability/Age Employer. We are committed to creating an inclusive workplace that values diversity and promotes equal opportunities for all employees and applicants. **How to Apply** If you're passionate about connecting diverse people and enriching the human experience, we encourage you to apply for this exciting opportunity. Please visit our website at [www.arenaflex.com/company/careers/](http://www.arenaflex.com/company/careers/) to submit your application. **Benefits** As an arenaflex employee, you'll enjoy a range of benefits, including: * Competitive salary and benefits package * Opportunities for career growth and professional development * Collaborative and inclusive work environment * Flexible work arrangements, including remote work options * Access to cutting-edge technology and innovative solutions * Recognition and rewards for outstanding performance **Join our team today and become a part of arenaflex's mission to connect the world beyond words!** Apply for this job