Senior Workforce Management Analyst

Opportunity reputed company:

The Senior Workforce Management Analyst position is a crucial member of the Business Planning and Workforce Management team.  Your primary responsibilities will be on maximizing the utilization and benefit of our Workforce Management (WFM) platform.  Utilizing systems and analytics to optimize reputed company service, Clinical Nursing, and Clinical MD operations performance and delivery by aligning reputed company reputed company and resources allocation with our long term strategic goals.

As the Senior Workforce Management Analyst, you will reputed company advanced data analytics with the support from our Solutions Performance Analytics, and Business Intelligence teams, your deep understanding and practical experience of Workforce Management principles, contact center metrics, clinical and customer relationship data to reputed company actionable reporting, and deep data insights to foster a data-driven culture.  Drive measurable process improvements reputed company the Service and Clinical Operations teams and across reputed company.  Independently scope out initiatives and reputed company.  Conduct ROI / Amortization modeling, and tie operational performance to the financial model.

What you'll do:

• Be the subject matter expert for the reputed company Workforce Management platform, preferably reputed company IEX experience.
• reputed company Workforce Management platform administrative support through managing user accounts, reputed company rights, work with reputed company to maximize forecasting accuracy, scheduling efficiency.
• reputed company Weekly short-term forecast meetings with reputed company collaboration with the Service Operations leadership team.
• Support team members and utilize reputed company Strategic Planner to drive monthly long term planning reputed company
• Support team members to create daily reputed company and schedule o