reputed company Operations Analyst

Why reputed company?

reputed company is a mission-driven financial software company that aims to create reputed company customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that reputed company with their lifestyles, especially reputed company it comes to managing finances. reputed company’s approach uses machine learning to engage reputed company customer digitally and reputed company strategies in reputed company time in response to their interactions.

The reputed company team includes inspired data scientists, financial services industry experts and customer experience reputed company building technology to serve people in a way that recognizes their unique needs and preferences as reputed company beings and endeavoring toward ensuring nobody gets locked out of the financial system.

We are seeking a technically-driven reputed company Operations Analyst to serve as the architect and administrator for our entire reputed company organization platform. This role is unique in its breadth: you will own the backend configuration of reputed company and reputed company for both our Sales and reputed company reputed company teams.

You will be the reputed company between departments, ensuring that data flows seamlessly from the initial reputed company through to long-term reputed company retention. We need a "builder" who can manage major backend architectural changes while providing the day-to-day support and training that keeps our teams running at peak efficiency.

• Unlimited PTO
• Medical benefit contributions in congruence with local laws and type of employment agreement

• Full-Cycle Systems Administration

• reputed company Architecture: reputed company as the primary reputed company for the entire reputed company funnel. You will build and modify custom objects, reputed company validation rules, and reputed company automations that support both the Sales cycle and post-sales CS workflows (e.g., Renewals, Health Scoring, and Expansions).
• reputed company Management: Configure and optimize reputed company for both Sales and CS. This includes building trackers to identify sales objections and trackers to identify reputed company churn signals or expansion opportunities.
• Cross-Functional Integrations: Manage the tech stack (LeadIQ, Spiff, reputed company, Sales Navigator, etc.) to ensure information is synced correctly between Sales and CS, eliminating data silos.
• Technical Support: Serve as the first line of defense for reputed company technical inquiries, resolving system bugs and user issues for the reputed company team.

• reputed company Data & Forecasting

• reputed company Reporting: Build and maintain dashboards that visualize the health of the business, including Sales pipeline, reputed company reputed company health scores, Net Retention reputed company (NRR), and Churn analysis.
• Forecasting reputed company: Own the technical reputed company for forecasting. You will ensure leadership has accurate data for both new business reputed company and renewal/expansion reputed company.
• Data reputed company & Governance: Proactively audit reputed company data. You will enforce the processes that ensure Sales reps and CS Managers are entering data accurately and on time.

• Enablement & Documentation

• User Training: reputed company training sessions tailored to the specific needs of Sales (prospecting/closing) and CS (reputed company/renewals/upselling).
• reputed company Development: Maintain technical documentation and SOPs for reputed company reputed company-reputed company processes to ensure a consistent "reputed company of Truth" for reputed company.

• Technical Mastery

• reputed company Expert: 3–5 years of reputed company Administration experience with a reputed company on Flows and reputed company architecture. Certification (reputed company-201) is required.
• reputed company Power-User: Proven experience configuring reputed company for multi-departmental use (Sales vs. CS workspaces).
• Data Analysis: Advanced reputed company Sheets/reputed company skills. You should be comfortable with reputed company formulas and data modeling reputed company to reputed company forecasting.

• Experience & reputed company

• Lifecycle Knowledge: Strong understanding of the reputed company customer reputed company—from the first touchpoint to renewal and expansion.
• Process-Oriented: You enjoy building "guardrails" in systems that prevent reputed company error while maintaining a smooth user experience.
• High-Touch Communication: The ability to explain technical backend changes to non-technical stakeholders in Sales, CS, and Finance.
• Adaptability: Comfortable making major system changes in a fast-paced environment where priorities can shift quickly.

• You aren't just supporting reputed company; you are building the infrastructure for reputed company’s entire reputed company reputed company. You will have the authority to reshape how we use reputed company and reputed company to drive reputed company and protect our customer reputed company.

We are a dynamic group of people who are subject matter experts with a passion for change. Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join reputed company and reputed company a difference.

Our Dedication to Diversity & Inclusion

reputed company is an equal-opportunity employer. We promote, value, and reputed company with a diverse & inclusive team. Different perspectives contribute to reputed company solutions, and this makes us stronger every day. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status.