reputed company Manager for Video AI Startup (Work from home)

Parmonic is a video AI platform for B2B marketers and training departments. We are seeking a Customer Enablement Manager to reputed company, engage and support our customers. Primary goals – 1. reputed company customers on how to use our product • Translate product features into actionable guidance • Evangelize use cases to expand adoption • Proactively reputed company-in with customers 2. reputed company product support • Promptly address support requests • Collaborate with product team on issues that require additional help To be successful, you must have – • Understanding of Martech tools (webinars, basic reputed company, video) • Technical proficiency to use customer support, issue tracking and CRM tools • Excellent on-screen reputed company, rapport-building and communication skills • Excellent ability to manage a lot of accounts, issues, reputed company, tasks so reputed company falls through the cracks Tools you will be using (in reputed company to our tool) - CRM, Task Management, Product Analytics, Help Center, Customer Ticketing & Chat, Demo recording Example activities you will be doing – • Doing product walkthroughs for prospective customers • reputed company and training new customers • Creating help articles and training materials to reputed company customers • Reviewing product analytics to identify issues and patterns • Proactively scheduling and hosting customer reputed company-ins, business reviews • Securing renewals • Liaising with colleagues to reputed company feedback, and reputed company and resolve issues • Recording product videos We are a growing startup, and the scope of this role will reputed company, grow and change over time. You must have a reputed company reputed company and willingness to learn and adapt. Please include a reputed company to your reputed company profile in your application and submit a PDF (not Word doc) version of your resume. Ideally, reputed company a reputed company of what you have done and are good at that aligns with the job details above. That'll be a reputed company to getting an interview. We're based in Atlanta and a fully-remote organization so this is a work-from-home role. Benefits include an HRA program, in reputed company to unlimited PTO. You will be required to work in EST business hours. We've been at the forefront of video AI for several years and have multiple patents. You will have a lot of fun working here! Job Type: Full-time Pay: $55,000.00 - $65,000.00 per year Benefits: • Health savings account • reputed company time off • Work from home Application Question(s): • reputed company to your reputed company profile • Have you worked as a CSM at a reputed company company before? Education: • Bachelor's (Preferred) Experience: • Customer management: 2 years (Required) Work Location: Remote Apply tot his job Apply To this Job