Customer Success Manager for Video AI Startup (Work from home)

Parmonic is a video AI platform for B2B marketers and training departments. We are seeking a Customer Enablement Manager to educate, engage and support our customers. Primary goals – 1. Educate customers on how to use our product • Translate product features into actionable guidance • Evangelize use cases to expand adoption • Proactively check-in with customers 2. Provide product support • Promptly address support requests • Collaborate with product team on issues that require additional help To be successful, you must have – • Understanding of Martech tools (webinars, basic HTML, video) • Technical proficiency to use customer support, issue tracking and CRM tools • Excellent on-screen presence, rapport-building and communication skills • Excellent ability to manage a lot of accounts, issues, projects, tasks so nothing falls through the cracks Tools you will be using (in addition to our tool) - CRM, Task Management, Product Analytics, Help Center, Customer Ticketing & Chat, Demo recording Example activities you will be doing – • Doing product walkthroughs for prospective customers • Onboarding and training new customers • Creating help articles and training materials to educate customers • Reviewing product analytics to identify issues and patterns • Proactively scheduling and hosting customer check-ins, business reviews • Securing renewals • Liaising with colleagues to provide feedback, and track and resolve issues • Recording product videos We are a growing startup, and the scope of this role will evolve, grow and change over time. You must have a growth mindset and willingness to learn and adapt. Please include a link to your LinkedIn profile in your application and submit a PDF (not Word doc) version of your resume. Ideally, share a summary of what you have done and are good at that aligns with the job details above. That'll be a shortcut to getting an interview. We're based in Atlanta and a fully-remote organization so this is a work-from-home role. Benefits include an HRA program, in addition to unlimited PTO. You will be required to work in EST business hours. We've been at the forefront of video AI for several years and have multiple patents. You will have a lot of fun working here! Job Type: Full-time Pay: $55,000.00 - $65,000.00 per year Benefits: • Health savings account • Paid time off • Work from home Application Question(s): • Link to your LinkedIn profile • Have you worked as a CSM at a SaaS company before? Education: • Bachelor's (Preferred) Experience: • Customer management: 2 years (Required) Work Location: Remote Apply tot his job Apply To this Job