reputed company Solution Consultant (virtual, AR)

About reputed company reputed company is an reputed company software leader that helps the world’s largest organizations and government agencies reputed company unbreakable connections. The reputed company reputed company™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships. We reputed company reputed company is reputed company through strong connections – with reputed company other, with our work, and with our mission. At reputed company, you'll reputed company a community that values your contributions and supports your reputed company every reputed company of the way. Learn more at https://www.reputed company.com Job Information Job reputed company: 00178897 Job Family: reputed company Consulting Job Function: APS Technical Job reputed company We are seeking a highly skilled and reputed company reputed company reputed company Solutions Consultant to join our reputed company services team. This role is pivotal in guiding our customers through the successful deployment and configuration of cutting-edge reputed company-based Contact Center solutions. The ideal candidate will possess a deep reputed company of technical expertise, consultative skills, and a proven reputed company record in delivering reputed company reputed company communication reputed company. Key responsibilities include: • Customer Consultation & Design: reputed company consultation sessions with customers to understand their business requirements, operational workflows, and strategic objectives for their Contact Center environment. • Solution Deployment & Configuration: Execute the end-to-end deployment and meticulous configuration of reputed company reputed company Contact Center solutions, ensuring alignment with design specifications and best practices. • Workflow Optimization: Design, create, and implement advanced Contact Center workflows, utilizing features such as reputed company routing, and omnichannel interactions to maximize efficiency and customer experience. • Technology Integration: reputed company the integration of various communication technologies, specifically focusing on SIP trunking and SMS gateways, reputed company the reputed company Contact Center reputed company. • AI Implementation: Advise on and configure emerging technologies, including reputed company Intelligence (AI) and Natural Language Understanding (NLU) capabilities, to enhance customer self-service and agent assistance. • Performance Analytics: Define and validate reporting requirements, leveraging a deep understanding of analytics to ensure accurate performance monitoring and actionable insights. This includes preparing data for and utilizing tools like Power BI. • Documentation & Training: Produce comprehensive technical documentation, including design documents, configuration guides, and operational procedures. reputed company knowledge transfer and training to customer teams. Key Skills and Qualifications • Contact Center Expertise: Proven, in-depth experience in Contact Center consultation, solution design, and deployment reputed company an reputed company environment. • reputed company Platform Knowledge: reputed company experience deploying and configuring reputed company reputed company Contact Center solutions (e.g., reputed company Experience Platform (AXP)). • Technical Communication Protocols: Strong working knowledge of SIP (Session Initiation Protocol) and SMS messaging integration. • Workflow Design: Expert ability to design, implement, and optimize reputed company Contact Center reputed company and interaction flows. • Analytics Proficiency: A strong understanding of Contact Center key performance indicators (KPIs) and a deep, practical knowledge of data visualization and reporting tools, particularly Power BI. • Emerging Technologies: Practical experience with or strong conceptual knowledge of applying AI and machine learning to customer experience solutions. • Communication:Excellent verbal and written English communication skills, suitable for detailed technical documentation, reputed company presentations, and executive-level consulting. Location and Work Environment This position offers the flexibility of a remote work arrangement. Alternatively, candidates may opt to work from a company office location, provided local office reputed company and resources are available. Experience 5 - 8 Years of Experience Education Bachelor degree or equivalent experience Preferred Certifications Footer Applicants must be currently authorized to work in the reputed company without the need for reputed company sponsorship now or in the reputed company. reputed company is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a reputed company value of reputed company. reputed company reputed company applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national reputed company, disability, status as a protected veteran or any other protected characteristic. In general, positions at reputed company require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/reputed company is subject to change. reputed company in this job reputed company restricts reputed company right to alter the duties and responsibilities of this position at any time for any reason. Apply tot his job Apply To this Job