System One SOCIAL MEDIA COMMUNITY MANAGER – West Coast, US Remote in Montpelier, Vermont

SOCIAL MEDIA COMMUNITY MANAGER – West Coast, US Remote Employment Type: Full Time Date Posted: 11/8/2023 Location: Remote Job Number: JO-2311-2295 Pay Range: Negotiable Primary Function Seeking a Social Media Community Manager to strategically support, maintain, and build brand engagement across Intel corporate social channels such as LinkedIn and X. The Senior Community Manager will be responsible for aligning and integrating with the Brand strategy narrative and framework. Responsibilities include aligning company community strategy, on-platform community engagement, amplification, content development, as well as driving community-centric activations, and reporting. You will use social listening to monitor and track industry trends, find new ways to engage the digital community, drive real-time social media content planning, execution, and relationship development. PAY TRANSPARENCY RANGE: $90,000 - $122,000 Duties & Responsibilities Community Strategy: Create a detailed vision for community engagement on priority social media channels Influence the community strategy, editorial, content, and development of community support Community Management: Channel Management: Manage social channels including X, and LinkedIn in all community efforts Use social analytics tools to identify engagement opportunities, report on product/solution feedback and overall sentiment and drive strategic feedback to internal stakeholders Manage and develop the community, community-focused content, and community feedback Source compelling topics for new content based on social media trends and audience needs Capture new audiences and ensure content is developed to grow engagement and optimize results Engagement & Amplification: Ensure proper voice and tone within the community Direct and engage in social media conversations in accordance with corporate messaging and branding guidelines Be aware of cross-company editorial and marketing plans to support brand and campaign efforts Align with HQ Social Strategists, internal stakeholders and partners on planning and tactics for competitive response through ongoing community management Content Management: Collaborate on an integrated editorial calendar, publish content that strengthens the company's positioning, aligns content across campaigns, news/ announcements, web, and cultural intersects Partner with the HQ social editorial and strategy leads to ensure content is developed to grow engagement and build relationship Develop content briefs and devise production strategies that align to business objectives Ensure content makes it from ideation to execution (including editing, collaborating on photo/visual elements, etc.) Experiment with new production processes around new content types and styles Align with HQ Community Strategist, HQ Social Strategists, internal stakeholders and partners on planning and tactics for competitive response through ongoing community management Events, Activations & Product Launches: Support events worldwide with real-time social media content curation, capture, and production Development, planning and execution of surprise and delight programs Listening, Trend-sensing, and Reporting Partner with creatives/contributors around the world to help source stories, topics, and approaches that resonate with our communities Partner with HQ data and analytics team, and agency partners to ensure community insights and social listening are being properly reported on to help drive strategy alignment Work with listening tools and prepare reports to update on usage statistics and community interests and interactions. Optimize content to increase results Set up clear metrics, in cooperation with stakeholders, to evaluate the success at the outset. Optimize programs by adjusting the content mix, formats, and strategy overall Ensure insights and reporting are highlighting the community’s point-of-view Project, Program & Stakeholder Management Own and maintain a best practice hub for creative, content (owned and curated) and engagement standards for each platform Coordinate integration between HQ social, HQ media and partner teams to ensure alignment and best practices Reconcile overlapping or competing social strategies and campaigns with a community-first perspective Develop best community practices, training, and playbooks to disseminate community engagement best practices and other standards Effectively create social competitive communications; clear and persuasive copy, direct internal stakeholders and strategy teams who will produce videos and photos to be published on social media platforms Work effectively with key partnership and content/marketing leaders Maintain strong relationships with our representatives at each social media platform, especially X and LinkedIn Customer service: Oversee and collaborate with Intel Customer Support in answering and managing community feedback Other additional duties Skills & Qualifications Copywriting and editing experience Data-driven professional, able to translate raw data into actionable insights Proven Microsoft PowerPoint and presentation skills Proven collaboration skills Ability to function in a highly matrixed organization Superior communication skills, both written and verbal Enthusiasm, confidence, strong business acumen Superior organizational and project management skills, along with attention to detail Highly organized, with the ability to work with multiple teams in different countries Education & Experience Bachelor’s Degree (Marketing, Journalism, Public Relations, or related field preferred) 5+ years of community management experience, social media management experience, and/or community platform experience Experience working with branded content Experience in content (owned & curated) and engagement strategies Experience with using social media analytics tools and developing reports for internal stakeholders Team management, communication, and people experience Editorial experience, especially in a decision-making capacity Experience in managing multiple projects simultaneously Bachelor’s Degree (Marketing, Journalism, Public Relations, or related field preferred) 5+ years of community management experience, social media management experience, and/or community platform experience Experience working with branded content Experience in content (owned & curated) and engagement strategies Experience with using social media analytics tools and developing reports for internal stakeholders Team management, communication, and people experience Editorial experience, especially in a decision-making capacity Experience in managing multiple projects simultaneously To Apply Use the link at the bottom of this page to apply. Make sure you are using the latest version of your browser. Diversity Inclusion & Customer Service Statement TeamPeople is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way. We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Global HQ 6402 Arlington Blvd, Suite 1020 Falls Church, VA 22042 Source link Apply tot his job Apply To this Job