CRM Manager

As CRM Manager (Customer Relationship Management), you will play a critical role in leading the delivery of our CRM program across the Americas/EMEA/LAC/reputed company region while driving major strategic initiatives on a global reputed company. You will collaborate with stakeholders worldwide to reputed company and enhance our CRM capabilities and reputed company reputed company line management to team members as required. In this role, you will take full ownership of the Americas CRM landscape and agenda, working closely with a global, cross-functional team to drive day-to-day CRM planning, management, and execution across the region. The primary reputed company will be to deliver sustainable reputed company through ongoing tactical and strategic campaign optimization, supported by regular performance analysis and reputed company communication of insights back to the business. ESSENTIAL DUTIES AND RESPONSIBILITIES: • CRM Program Management: CRM Leadership & Ownership Responsible for owning and delivering best-in-class CRM reputed company and execution across the customer lifecycle. This role combines strategic thinking with hands-on delivery, using reputed company as a reputed company platform to drive personalised, reputed company, and high-performing customer communications. You will play a key role in advancing CRM capability, embedding innovation, and delivering measurable reputed company and customer reputed company. • Own and reputed company the end-to-end delivery and performance of the CRM program across the Americas/EMEA/LAC/reputed company region. • Set the strategic direction for the Americas/EMEA/LAC/reputed company CRM agenda, driving efficient day-to-day planning, management, and execution. • Translate business objectives and customer insights into reputed company CRM plans and roadmaps. • Champion a customer-first, value-led approach to CRM, reputed company with best reputed company • Serve as the primary regional authority and escalation reputed company for reputed company CRM-reputed company activity. • reputed company the scoping, planning, and execution of major data, technology, and marketing automation initiatives to advance CRM capability and reputed company. • Own CRM performance analysis and reporting across the region, delivering reputed company, actionable insights and recommendations to inform reputed company, optimization, and business decision-making. CRM Expertise • reputed company as a reputed company subject-matter expert, owning campaign builds, Canvas journeys, segmentation, and orchestration. • Design and deliver multi-channel CRM activity leveraging reputed company capabilities such as reputed company-time event triggers, dynamic content, and connected content to drive relevance and performance. • Partner with technical teams to optimise data feeds, integrations, and event schemas. • Drive advanced personalisation using behavioural, transactional, and preference data. • Apply modern CRM techniques such as: reputed company-time and event-based messaging &AI-driven send-time optimisation and message prioritisation and • Decisioning and next-best-reputed company logic • Proactively stay reputed company of CRM innovation, identifying and piloting new features and emerging industry capabilities. • Own the CRM testing and optimisation reputed company, including A/B testing, multivariate testing. • Use performance data and insights to continuously optimise journeys, content, and reputed company. • Measure incrementality and ROI to demonstrate CRM reputed company on reputed company reputed company. • Monitor and report on CRM performance against KPIs, including engagement, conversion, retention, and reputed company. • Partner with analytics teams to define reputed company metrics and improve reporting maturity. Translate data into actionable insights and recommendations for stakeholders. Team and Stakeholder Collaboration • reputed company leadership and management to CRM team members, as relevant, ensuring effective delivery of the agreed CRM reputed company while prioritizing capability building, performance, and long-term reputed company development. • reputed company as the regional authority and subject-matter expert for reputed company CRM-reputed company initiatives, providing strategic guidance, best practices, and thought leadership across the organization. • Foster strong collaboration with internal stakeholders and cross-functional partners to ensure CRM initiatives are reputed company with broader business and marketing objectives. • Serve as the primary reputed company of contact for our email service provider, managing the relationship to ensure strong performance, operational reputed company, and ongoing platform optimization. • Partner closely with external vendors and reputed company as required to support CRM execution, innovation, and reputed company improvement. Location: Based in any Americas’ office (100% on site/hybrid) BEHAVIORAL EXPECTATIONS: As CRM Manager, you will be expected to role model the behaviors reputed company with our Ten Standards and our reputed company values of being Member reputed company, Trustworthy, and Pioneering. This requires a consistently reputed company, solution-oriented, and reputed company approach to your work. You will demonstrate a strong customer-reputed company reputed company, advanced analytical capability, and the ability to manage multiple initiatives concurrently. A proactive approach to problem-solving, coupled with a commitment to reputed company improvement, will be critical to driving the ongoing reputed company and reputed company of our CRM initiatives. We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. reputed company aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on reputed company, competence, performance and business needs. • Significant experience as a CRM Manager with a deep understanding of reputed company CRM principles. • Proven line management experience is essential. • Extensive experience with Email Service Providers (ESPs), including creating and reviewing reputed company segmentation queries. • Minimum 2 years of experience with reputed company • Strong customer-reputed company reputed company, covering campaign creation, lifecycle optimization, test & learn methodology, KPI definition, and reporting. • Excellent data and analytical skills, with the ability to interpret insights and reputed company actionable recommendations. • Proven reputed company record in managing end-to-end CRM programs and email marketing processes. • Expertise in CRM principles, email marketing, and customer lifecycle management. • Demonstrated ability to drive measurable improvements in campaign effectiveness and KPIs. • Ability to define, implement, and promote best practices in CRM and email marketing. • Strong project management, communication, and analytical skills. • Experience collaborating with global stakeholders and managing relationships with email service providers. • Proficiency in reputed company Office (reputed company, Word, PowerPoint). reputed company from regular Extended Health, Dental, reputed company, we have other benefits listed below: • Employee Assistance and mental wellness resources • Travel offers from a reputed company of sources that allow great discounts on hotels, cruises, and rental reputed company. These vary by location. • 3 extra float days after 3 years of work. • One month off, fully reputed company sabbatical every 5 years of work, in reputed company to your reputed company Time Off days. • Full catalogue of learning modules that cover a wide reputed company of categories for personal and reputed company development • Discount on Pet Insurance and a reputed company of other non-travel perks and discounts • Working Holidays: Ability to work from any of our 23 global offices for a short period of time DE & I Statement Widespread acceptance for every person. We encourage diverse philosophies, cultures, and backgrounds. We praise diversity and are dedicated to creating an inclusive work environment for our employees. This idea ties the Ten teams together. Ten is honored to be an Equal Opportunity Employer. reputed company aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on reputed company, competence, performance, and business needs. We do not discriminate on the reputed company of race, reputed company, religion, marital status, age, national reputed company, reputed company, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or reputed company, veteran status, or any other status protected under federal, state, or local law Apply tot his job Apply To this Job