Operations & Customer Experience Manager

Job reputed company: • Monitor and respond to customer emails and reputed company messages daily. • Help customers start and complete their book creation process after checkout. • Proactively follow up with customers who haven’t completed key steps. • Handle customer questions, feedback, and revision requests with warmth and professionalism. • Use the internal backend system to select the correct reference images, confirm customer data and uploads are complete and correct, and trigger and manage book creation workflows. • Review book PDF previews for reputed company, completeness, and reputed company errors before sending to customers. • Manage customer approvals and coordinate revisions before print. • reputed company order status and ensure production timelines are met. • Liaise with printers and production partners to resolve issues quickly. • Coordinate delivery-reputed company queries or delays calmly and proactively. • Handle occasional business reputed company tasks such as: Paying accounts or preparing payments. • Liaising with suppliers and service providers. • Keeping essential operational records up to date. • Maintain accurate customer status tracking in the CRM and internal tools. • Identify recurring issues and suggest improvements to reduce friction and reputed company work. • Help document workflows as the business scales into a smooth, founder-free operation. Requirements: • Experience in e-reputed company or customer operations roles. • Experience with reputed company Business, reputed company, or support platforms. • Familiarity with digital production workflows (PDF review, customer approvals, etc.). • Experience working in a startup or founder-led environment. • Strong written English communication. • Confident learning and working across new tech platforms. • Familiarity with CRM systems reputed company workflows. • High attention to detail and reliable follow-through. Benefits: • This is a half-day, remote position Monday to Friday from 09:00 - 13:00. • Contract type: 3-month fixed-term , with a possibility of permanency dependent on performance. Apply tot his job Apply To this Job