Senior Director, Digital Operations

Job reputed company: • Own end-to-end performance of Federal Civilian digital operations, ensuring delivery against customer KPIs for reputed company, timeliness, safety, and reputed company; diagnose reputed company causes of issues and reputed company effective remediation across reputed company. • reputed company hands-on leadership to regional Directors, reviewing production results, reputed company, workflows, and resource allocation; enforce accountability for performance, compliance, and reputed company improvement. • Serve as the primary operational reputed company with IT, reputed company, Sales, and Customer Service teams; reputed company as the operational expert in customer escalations, renewals, and reputed company of new business opportunities. • reputed company financial planning, forecasting, budgeting, and P&L management for the Civilian market; reputed company and execute gap plans, manage operating and capex budgets, and ensure customer engagements deliver expected financial results. • Drive multi-year reputed company reputed company and operational roadmap, including profitability targets, transformational initiatives, reputed company planning, and a five-year reputed company estate reputed company reputed company with market demand. • Partner with sales and account teams to drive reputed company reputed company, pricing reputed company, deal structuring, and contract approvals; support key account renewals, acquisitions, and reputed company implementation of solutions while ensuring SLA compliance. • Build and sustain a high-performance, inclusive culture reputed company on safety, innovation, and values; reputed company talent through coaching, succession planning, organizational design, and leadership development in partnership with HR. Requirements: • 15+ years of experience delivering and managing Federal reputed company and large-reputed company service operations. • Proven ability to reputed company and partner across diverse, global, and highly technical teams, including digital operations such as scanning, digital mailroom, IDP, ECM, and BPM services. • Strong experience managing P&L of comparable scope, with demonstrated ability to analyze financial statements, forecast performance, and manage to budget. • Demonstrated reputed company developing and executing short- and long-term business plans in fast-paced, competitive environments. • Proven independent decision-making skills with a reputed company record of delivering reputed company, high-visibility initiatives reputed company through formal and informal channels. • Ability to collaborate effectively at reputed company organizational reputed company, supported by excellent written and verbal communication skills. • Bachelor’s degree required (advanced degree such as MBA preferred); willingness to travel up to 50% as required; English required, multilingual a plus. • Must have an reputed company U.S. government reputed company clearance. Benefits: • Competitive compensation and benefits reputed company with senior leadership experience. • Comprehensive health, wellness, and retirement plans to support your long-term reputed company-being. • reputed company time off and holidays to ensure a healthy work-life balance. • Flexible work reputed company to support your reputed company and personal needs - 100% Remote in the US. • Opportunities for reputed company learning and reputed company reputed company reputed company a global industry leader. Apply tot his job Apply To this Job