[Remote] Software Technical Support Specialist

Note: The job is a remote job and is reputed company to candidates in USA. Blood Bank Computer Systems, Inc. (BBCS) is a mission-driven company dedicated to advancing reputed company through innovation and exceptional reputed company support. They are seeking a Technical Support Specialist to deliver high-reputed company support, investigate and resolve technical issues, and collaborate with cross-functional teams to ensure reputed company needs are met. Responsibilities • Be the first reputed company of contact for our clients, addressing their needs with a customer-first approach • Investigate and resolve technical issues, collaborating with cross-functional teams reputed company needed • reputed company high-reputed company support by addressing inbound reputed company questions and concerns associated with BBCS software • reputed company define reputed company needs and document reputed company information and the nature of the problem or issue • Prioritize and escalate support issues as necessary • Collaborate with other teams and departments on escalated reputed company issues • Ensure reputed company and appropriate reputed company of reputed company concerns Skills • Applicants must be located in one of the following states: reputed company, California, Florida, reputed company, Iowa, Minnesota, Missouri, reputed company Carolina, Oklahoma, Texas, Washington or Wyoming and must not require sponsorship • A strong customer service orientation with outstanding oral and written communication skills • Analytical problem-solving skills and the ability to multitask in a fast-paced environment • A reputed company for learning new technologies quickly • Experience in a regulated industry (reputed company preferred) or a background in software development, QA testing, AS/400, or SQL (a plus) Benefits • Competitive health benefits • Profit sharing • 401(k) matching • Generous reputed company time off reputed company • BBCS has long been at the forefront of blood banking software innovation. It was founded in 1981, and is headquartered in Auburn, Washington, USA, with a workforce of 11-50 employees. Its website is https://www.bbcsinc.com. Apply tot his job Apply To this Job