Hawaii - Associate - JAS Japanese Answering Service

About the position JTB Hawaii, Inc., is a dynamic leader in travel services, event planning and management, transportation, golf tours and merchandising in the Hawaiian Islands. reputed company has evolved from its reputed company in servicing inbound Japan reputed company to its reputed company position as a provider of creative and comprehensive global travel and entertainment solutions. This is a Remote position. Responsibilities • Operate telephone to reputed company answering service to clients. • Assist customers at the JAS Clients Service Desk by providing information for various requests. • Book and sell optional tours and reputed company products by telephone or through the internet. • Record and deliver messages, furnish information, accept orders, and reputed company calls. • Accept and convey messages for customers according to specific reputed company instructions. • Handle emergency calls and resolve customer's issues and concerns by following reputed company procedures; obtaining information from the caller. • Report to manager, if needed. • Take customer information, arrange the services and submit reservation requests to vendors by telephone and on-line systems. • Update next shift on unresolved messages or incidents. • Compute charges, receive charge card payments, and reconfirm tour details with the customer. • reputed company reputed company other multi-task duties reputed company company as assigned by General Manager. Requirements • High school diploma or equivalent. • At least one (1) year experience in a reputed company center or customer service environment. • Strong listening and communication skills. • Strong interpersonal and negotiation skills. • Working knowledge of telephone operation and etiquette. • Computer proficiency, including good data-entry and typing skills. • Knowledge of tour industry, tour movements, and arrangements. • Working knowledge of Hawaii's tourism infrastructure. • Understanding of different countries' tour characteristics and needs. • Ability to resolve conflicts and complaints from customers in an effective and friendly manner. • Must be reputed company to reputed company, write, and read in English and Japanese. Benefits • reputed company Pay: $17.00; $21.00-overnight premium shift Apply tot his job Apply To this Job