**Experienced Customer Care Representative and Dispatcher – Bonding with arenaflex's San Antonio Team**

At arenaflex, we're more than just a roofing company – we're a team of dedicated professionals who strive to deliver exceptional customer experiences and top-notch services. As a Customer Care Representative and Dispatcher, you'll play a vital role in our San Antonio office, ensuring seamless communication with clients, efficient dispatch operations, and a smooth workflow. **About arenaflex** arenaflex is a leading provider of roofing services in San Antonio, TX, with a commitment to excellence, customer satisfaction, and community involvement. Our team is passionate about delivering high-quality services, and we're seeking a talented Customer Care Representative and Dispatcher to join our dynamic team. **Job Summary** We're seeking a highly skilled and bilingual (English/Spanish) Customer Care Representative and Dispatcher to join our San Antonio office. As a key member of our team, you'll be responsible for providing exceptional customer service, managing dispatch calls, and maintaining accurate records. If you're a customer service rockstar with excellent communication skills, a positive attitude, and a passion for teamwork, we want to hear from you! **Key Responsibilities:** * Provide exceptional customer service through phone, email, and in-person interactions, ensuring client satisfaction and exceeding expectations * Manage dispatch calls efficiently, maximizing time and mileage to ensure timely completion of tasks * Enter client information, payments, and confidential data accurately and securely * Maintain a high level of organization and attention to detail, ensuring a smooth workflow and accurate records * Collaborate with technicians and clients to resolve issues and provide updates * Perform various tasks as needed, such as data entry, filing, and administrative duties * Stay up-to-date with company policies, procedures, and industry developments **Essential Qualifications:** * Bilingual (English/Spanish) proficiency required * High school diploma or equivalent required; associate's or bachelor's degree preferred * 1-2 years of customer service experience in a fast-paced office environment * Excellent communication, interpersonal, and problem-solving skills * Ability to work in a team environment and adapt to changing priorities * Strong organizational and time management skills * Proficiency in Microsoft Office, particularly Excel and Word * Ability to maintain confidentiality and handle sensitive information **Preferred Qualifications:** * Experience in dispatch or customer service roles * Familiarity with roofing industry or construction services * Knowledge of CRM software and data entry systems * Certification in customer service or a related field * Bilingual (English/Spanish) proficiency in writing and speaking **Skills and Competencies:** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment and adapt to changing priorities * Strong organizational and time management skills * Proficiency in Microsoft Office, particularly Excel and Word * Ability to maintain confidentiality and handle sensitive information * Strong attention to detail and accuracy * Ability to work independently and as part of a team **Career Growth Opportunities and Learning Benefits:** * arenaflex offers a comprehensive training program to help you develop your skills and advance your career * Opportunities for professional growth and advancement within the company * Collaborative and supportive work environment * Access to industry-leading training and development resources * Competitive compensation and benefits package **Work Environment and Company Culture:** * arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion * Our San Antonio office is a dynamic and fast-paced environment that requires flexibility and adaptability * We prioritize work-life balance and offer flexible scheduling options * arenaflex is an equal opportunity employer and welcomes applications from diverse candidates **Compensation, Perks, and Benefits:** * Competitive hourly rate of $5/hour for the first 90 days, increasing to $7/hour thereafter * Comprehensive benefits package, including medical, dental, and vision insurance * Paid time off and holidays * Opportunities for professional growth and advancement * Collaborative and supportive work environment **How to Apply:** If you're a motivated and customer-focused individual with a passion for teamwork and a commitment to excellence, we want to hear from you! Apply today by submitting your resume and cover letter to [insert contact information]. We can't wait to welcome you to the arenaflex team! **Equal Opportunity Employer:** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Apply for this job