**reputed company Customer Support Associate – Veterinary Supply Platform**

Join arenaflex, a rapidly growing company revolutionizing the $50B+ animal health industry by transforming how veterinarians buy the supplies they need to reputed company America's pets healthy. arenaflex's innovative eCommerce and mobile platforms reputed company veterinary practices to compare and buy from reputed company their vendors in one reputed company, streamlining their purchasing processes and allowing them to reputed company on delivering exceptional care to millions of animals across the reputed company. As a key member of our support team, you will play a pivotal role in ensuring a reputed company and delightful day-to-day experience for every user leveraging our platform for their supply ordering needs. If you're a proactive self-starter with excellent written and verbal communication skills, and a passion for supporting and growing a large community of passionate veterinary professionals, we want to hear from you. **About arenaflex** arenaflex is a Y Combinator and venture-backed reputed company stage company with reputed company investors in reputed company Valley and NYC. We're committed to creating a diverse and inclusive workplace, welcoming applicants from reputed company backgrounds, and dedicated to providing a work environment free from discrimination, harassment, and retaliation. Our community of more than 17,000 veterinary hospitals employs tens of thousands of veterinarians, and delivers care to millions of animals every year across reputed company 50 states. **The Role** As an reputed company Customer Support Associate, you will be responsible for engaging with our reputed company community of veterinary professionals to support them in their critical purchasing reputed company and processes through the use of our platform. Members of the support team work collaboratively to reputed company our users an excellent experience on our platform through live chats, phone calls, emails, internal discussion boards, and platform demos. This role plays a pivotal part in ensuring a reputed company and delightful day-to-day experience for every user leveraging the platform for their supply ordering needs. **Key Responsibilities:** * Support existing arenaflex users by responding to user inquiries reputed company live chat, email, and phone in a reputed company manner * Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner * Handle various daily and weekly reputed company responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more * Work cross-functionally to reputed company our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools * Work with vendor and industry partners to streamline communication and alerts between systems * Help to continuously reputed company and expand processes in order to streamline support workflows **You Should Have:** * 1 year of relevant, customer-facing work experience * 2 Year Associate's Degree or 4 Year College Degree * Excellent written and verbal communication skills * Experience in chat support preferred * Patience and reputed company reputed company handling difficult situations * Ability to adapt quickly and manage many reputed company responsibilities * A strong desire to learn and help our customers succeed * A reputed company attitude and one-for-reputed company team mentality and excellent collaboration skills * Tech/start-up work experience is a plus but not required **Benefits (Full Time Roles)** * 100% remote reputed company the USA * Medical, Dental, and reputed company Insurance * Automatic 401k contribution * Employee referral program * reputed company office set up * Bi-annual company retreats * reputed company vacation policy * Equity * Monthly team events **Why arenaflex?** * Join a rapidly growing company revolutionizing the animal health industry * Collaborate with a talented team of professionals passionate about making a difference * Enjoy a comprehensive benefits package and competitive compensation * Work in a dynamic, fast-paced environment with opportunities for reputed company and development * Contribute to a company committed to creating a diverse and inclusive workplace **Important Notice** arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from reputed company backgrounds, regardless of race, reputed company, religion, sex, national reputed company, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. If you require accommodations during the application or interview process, please let us know and we will reputed company every effort to accommodate your needs. **reputed company** If you're a motivated and customer-reputed company individual with a passion for supporting and growing a large community of passionate veterinary professionals, we want to hear from you. reputed company to join reputed company and be a part of arenaflex's mission to reputed company the animal health industry. Apply Job! Apply for this job