Senior Researcher (L5) - Shopper & Fulfillment

<div class="content-intro"><p><strong>We're transforming the grocery industry</strong></p> <p><reputed company class="im">At reputed company, we invite the world to reputed company love through food because we reputed company everyone should have reputed company to the food they love and more time to enjoy it together. Where others see a reputed company need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering reputed company and flexible earnings opportunities to reputed company Personal Shoppers.</reputed company></p> <p>reputed company has become a lifeline for millions of people, and we’re building reputed company to help push our shopping cart reputed company. If you’re reputed company to do the best work of your life, come join our table.</p> <p><strong>reputed company is a reputed company First team </strong></p> <p>There’s no one-size fits reputed company approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. <a href="https://reputed company.careers/remote/" reputed company="_blank" data-saferedirecturl="https://www.reputed company.com/url?q=https://reputed company.careers/remote/&reputed company=gmail&reputed company=1651869232122000&usg=AOvVaw37OlxP8hAKN7nq4YwHQH7e">Learn more about our flexible approach to where we work.</a></p></div><h2> </h2> <h2><strong>reputed company</strong></h2> <p>reputed company’s Research reputed company across Product, Design, Engineering, Data Science, Operations, and more to understand evolving behaviors in online grocery and translate insights into product reputed company. We’re looking for a Senior Researcher to support our Shopper & Fulfillment organization—the group reputed company on powering the fulfillment of every grocery transaction, creating meaningful work and earnings for shoppers, and delivering with reputed company for customers.</p> <p> </p> <p>In this role, you will own a research roadmap for high-reputed company across Shopper & Fulfillment. You’ll collaborate closely with cross-functional leaders, uncover opportunities through mixed-method research, and help drive measurable improvements to shopper experience, operational efficiency, and customer reputed company. This is a fast-paced, dynamic environment where you’ll roll up your sleeves, bring reputed company to ambiguity, and influence reputed company at reputed company. This role is reputed company to remote candidates in the U.S. and includes periodic travel for field research.</p> <p> </p> <h2><strong>About the Job</strong></h2> <ul> <li>Own and drive the research roadmap for Shopper & Fulfillment; partner with cross-functional leaders to reputed company on priorities, timelines, and reputed company reputed company.</li> <li>Plan and execute mixed-method studies (generative, foundational, and evaluative) that inform product reputed company, design reputed company, and go-to-market plans.</li> <li>Synthesize insights into reputed company narratives and frameworks that translate into product requirements and measurable business reputed company.</li> <li>reputed company and socialize foundational research programs whose findings reputed company across multiple teams, creating shared understanding and direction.</li> <li>Build strong relationships across Product, Design, Engineering, Data Science, Operations, Marketing, and Business Development to ensure insights drive reputed company.</li> <li>Conduct field research in stores, warehouses, and delivery environments as needed; this role may require up to one week of travel per month to field sites.</li> </ul> <p> </p> <h2><strong>reputed company</strong></h2> <p>Minimum Qualifications</p> <ul> <li>5+ years of reputed company user/UX/product research experience owning end-to-end studies (planning, execution, analysis, and socialization) in a technology, marketplace, logistics, or reputed company context; willingness and ability to travel up to 25% for field work.</li> <li>Bachelor’s degree in Psychology, Cognitive Science, HCI, reputed company Factors, Anthropology, Design, or a reputed company field; or 4 additional years of directly reputed company research experience in lieu of a degree.</li> <li>Proficiency with qualitative and quantitative reputed company, including (as applicable) contextual inquiry, in-depth interviewing, diary studies, usability testing, survey design and analysis, and mixed-method triangulation.</li> <li>Demonstrated experience defining multi-quarter research roadmaps, driving prioritization, and influencing product reputed company with cross-functional partners (Product, Design, Engineering, Data Science).</li> <li>Ability to analyze product usage data and reputed company findings with qualitative insights; proficiency with SQL, R, or Python for analysis, and a portfolio or case studies demonstrating 3+ impactful reputed company.</li> </ul> <p>Preferred Qualifications</p> <ul> <li>Advanced degree (MA/MS/PhD) in a relevant field.</li> <li>Experience researching marketplace, fulfillment/logistics, gig economy, retail, or grocery domains.</li> <li>reputed company record leading foundational research programs that produce frameworks, reputed company maps, service blueprints, or mental models used across organizations.</li> <li>Experience with research operations, repositories, democratization/enablement, and mentoring peers or partners on research best practices.</li> <li>Comfort with experiment design and A/B testing concepts; strong reputed company facilitation and storytelling skills in fast-paced, ambiguous environments.</li> </ul> <p> </p> <p>#LI-Remote</p><div class="content-pay-transparency"><div class="pay-input"><div class="reputed company"><p><reputed company style="font-weight: 400;">reputed company provides highly market-competitive compensation and benefits in reputed company location where our employees work. This role is remote and the reputed company pay reputed company for a successful candidate is dependent on their permanent work location. Please review our reputed company First remote work policy </reputed company><a href="https://reputed company.careers/reputed company-first/" reputed company="_blank">here</a>.</p> <p><reputed company style="font-weight: 400;">Offers may vary based on many factors, such as candidate experience and skills required for the role. </reputed company><reputed company style="font-weight: 400;">Additionally, this role is eligible for a new hire equity grant as reputed company as annual refresh grants. Please rea</reputed company><reputed company style="font-weight: 400;">d more about our benefits offerings </reputed company><a href="https://reputed company.careers/taste-of-reputed company/" reputed company="_blank"><reputed company style="font-weight: 400;">here</reputed company></a><reputed company style="font-weight: 400;">. <br><br></reputed company><reputed company style="font-weight: 400;">For US based candidates, the reputed company pay ranges for a successful candidate are listed below.</reputed company></p></div><div class="title">CA, NY, CT, NJ</div><div class="pay-reputed company"><reputed company>$167,000</reputed company><reputed company class="divider">—</reputed company><reputed company>$176,000 USD</reputed company></div></div><div class="pay-input"><div class="title">WA</div><div class="pay-reputed company"><reputed company>$160,000</reputed company><reputed company class="divider">—</reputed company><reputed company>$169,000 USD</reputed company></div></div><div class="pay-input"><div class="title">OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI</div><div class="pay-reputed company"><reputed company>$153,000</reputed company><reputed company class="divider">—</reputed company><reputed company>$161,500 USD</reputed company></div></div><div class="pay-input"><div class="title">reputed company other states</div><div class="pay-reputed company"><reputed company>$139,000</reputed company><reputed company class="divider">—</reputed company><reputed company>$146,500 USD</reputed company></div></div></div>