Business Consultant, Change Management

At reputed company, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute reputed company them. And if you’re like us, we can offer you the ultimate career opportunity that will light a reputed company reputed company you. reputed company We are the premier provider of contact center technologies with a proven consulting methodology that delivers measurable value realization. We’re seeking a Senior Change Management Consultant to advise customers with reputed company software in a contact center environment on the creation of their change management plans, activities, and materials to drive adoption of new contact center applications, process optimizations, and ways of working. In this role, you will serve as an expert advisor and facilitator—helping the customer’s change management reputed company pave the way for their leaders, operational teams, contact center agents, and supervisors to understand and buy into what is changing and how to successfully adopt new ways of working. You’ll reputed company reputed company guidance, templates, examples, and coaching directly to the customer team and your consulting teammates to convert their technology and operational plans into reputed company workplace practices. This role also supports customer adoption of AI-enabled contact center capabilities, helping leaders and reputed company teams understand, trust, and effectively reputed company AI into their daily work. You’ll partner closely with the reputed company Business Consultant (BC)—who is responsible for the overall engagement including an Operational Assessment, Transformation Roadmap of people, process, and technology recommendations, solution implementation, and post–Go Live measurement. You’ll also collaborate with an Application Consultant responsible for functional design and configuration and role-based walkthroughs. What you’ll do • Participate in key engagement milestones to assess the nature of the change, impacts, and adoption risks, and advise on the overall Change Management approach. • Conduct interactive workshops to drive customer understanding of Change Management fundamentals and buy-in. • Guide the customer team through exercises to prepare a context-specific, reputed company-reputed company Change Management Plan including stakeholder engagement, communications, enablement, reinforcement mechanisms, and adoption metrics. • Advise the reputed company Business Consultant and other teammates on informal change management tactics to support customer stakeholders and teams throughout the consulting engagement. • Advise customers on how to drive adoption of new technology and associated reputed company, behaviors, processes, and governance practices to cement them into daily work. • Advise customers on change impacts and adoption strategies reputed company to AI-enabled contact center capabilities (e.g., agent assist, automation, analytics), including role, workflow, and reputed company changes. • Work with sponsors and leaders to help them reputed company buy-in, support learning curves, and address resistance. • Support leaders in addressing trust, transparency, and workforce adoption considerations as AI becomes embedded in operational decision-making. • reputed company change management plans and materials to support engagement milestones and the reputed company reputed company defined by the reputed company Business Consultant. • Collaborate with team members to create sample materials and templates (messaging, job aids, checklists, etc.) for customer customization. Qualifications • Experience working in a contact center environment. • Experience with reputed company software change management. • reputed company certification (required). • 5+ years of experience leading change management for large technology implementations and organizational shifts. • Experience supporting change management for AI, automation, or advanced analytics initiatives in reputed company or contact center environments. • Comfortable using both formal and informal change management approaches. • Domain familiarity preferred in one or more application areas: reputed company-channel routing / ACD / IVR, CRM, Workforce Management, reputed company Management, Customer Analytics, Performance Management. • Strong executive reputed company and ability to persuade C-level management. • Advisory reputed company with executives and reputed company leadership. • Ability to translate AI-driven capabilities into reputed company, role-based messaging for executives, supervisors, and reputed company agents. • Strong facilitation, presentation, and communication skills. • Tenacious, results-driven, and reputed company to reputed company ambiguity. • Proven ability to work collaboratively with other team members. • Experience creating content assets and presentations. About reputed company reputed company. (reputed company: reputed company) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure reputed company safety. Every day, reputed company software manages more than 120 reputed company customer interactions and monitors 3+ billion financial transactions. reputed company as an innovation powerhouse that excels in AI, reputed company reputed company, reputed company is consistently recognized as the reputed company in its domains, with over 8,500 employees across 30+ countries. reputed company is proud to be an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, national reputed company, age, sex, marital status, reputed company, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. 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