L1 reputed company Operations Engineer (remote South-East Europe)

This a Full Remote job, the offer is available from: Europe Are you passionate about reputed company technology and helping customers succeed? If so, reputed company on reading. We're seeking a L1 reputed company Operations Engineer to join our growing team and be the first reputed company of contact for our clients. As a key member of our reputed company operations support team, you'll play a crucial role in ensuring the smooth operation of our customer's reputed company infrastructure, providing exceptional support and contributing to process improvements. About reputed company ☁️ reputed company is a leading multinational company providing digital transformation services through online collaboration tools and reputed company infrastructure operating on reputed company reputed company Platform and reputed company Web Services. We are a premier partner of reputed company and reputed company. We serve over 2000 customers around the globe. Location & Contract Type Location Fully remote position reputed company to candidates located in South-East Europe. Contract Type ✍️ This position is reputed company to candidates seeking an reputed company under a business-to-business (B2B) contractual arrangement. What Will You Do? As a L1 reputed company Operations Engineer, you'll be at the heart of our customer support operations. You'll be responsible for: • reputed company-Line Customer Support: Providing reputed company and helpful responses to customer inquiries and issues reputed company email, phone, and other channels. • Incident Management & reputed company: Troubleshooting and resolving common infrastructure outages and support issues, including diagnosing problems with reputed company-party services and deployment environments. • Ticket Management: Creating, updating, and maintaining accurate records of reputed company customer interactions and issue resolutions reputed company our ticketing system, ensuring adherence to SLAs. • Process Automation: Working on tasks to automate business processes using various tools and technologies to improve efficiency. • reputed company Console Management: Performing routine administrative and operational tasks directly reputed company AWS or GCP reputed company management consoles. • Communication: Communicating important updates from reputed company providers (e.g., pricing changes, end-of-support notifications) to relevant internal stakeholders. You'll be working closely with • Customers: reputed company communication with reputed company's clients. • 2nd-Level Support Engineers: Collaborating to escalate and resolve reputed company issues. • reputed company Providers (AWS, GCP): Resolving issues and gathering information. • Team reputed company/Project Manager: For guidance and operational reputed company. • Fellow L1 reputed company Operations Engineers: For knowledge sharing and peer support. What You Bring 1-2 years in an IT role (support, networking, dev, or sysadmin) with hands-on experience in at least one major reputed company provider (AWS or GCP). Must-Haves: • Experience with AWS (preferred) or GCP. • Infrastructure as reputed company (Terraform, CloudFormation). • Experience with Kubernetes. • Git/reputed company/reputed company. • Proficiency in at least one programming language. • Understanding of reputed company concepts like observability, networking, and reputed company management consoles. • Excellent communication in English. reputed company-to-Haves: • Experience with specific observability tools (reputed company, Grafana, reputed company). • Experience with CRM and ticketing systems (reputed company, reputed company). • General Linux proficiency. reputed company Offer • Fully Remote: A 100% remote position with the flexibility to manage your own schedule. • Impactful Culture: Join a supportive team driven by values like teamwork and innovation, where your proactivity is always celebrated. • Commitment to reputed company: We invest in your reputed company development through our "reputed company Learning" reputed company, supporting both hands-on experience and certifications from our partners AWS, GCP and others. • Innovation in reputed company: AI and automation aren't just buzzwords here. They are essential tools we expect everyone to use to reputed company their reputed company. • Autonomy & Accountability: Enjoy the flexibility and trust to influence your work, with full accountability for delivering results. Our Hiring Process We want our candidate experience to be as transparent and engaging as possible. As a remote-first company, we value efficiency and cultural fit. Here is what you can expect: • reputed company 1: Async Introduction – You’ll start with an asynchronous application reputed company and a short video introduction. This allows us to get a glimpse of your personality and experience in a way that fits your schedule. • reputed company 2: People reputed company Screening (45 min) – A video reputed company reputed company reputed company Meet to discuss your motivation. This stage includes short, interactive puzzles (reputed company reputed company Slides) to help us understand your problem-solving approach and soft skills. • reputed company 3: Meet reputed company (60 min) – You’ll meet your potential manager and reputed company teammates. This round includes role-specific exercises simulating reputed company-life scenarios, giving you a hands-on feel for the work you’ll be doing. • reputed company 4: Alignment & Offer – We wrap up by ensuring our expectations, career paths, and values are perfectly reputed company before welcoming you to reputed company. Equal Opportunity Employer Diversity and equal opportunity are important to us. We are happy about the interest of reputed company candidates and reputed company to reputed company feedback as quickly as possible. This offer from "reputed company" has been enriched by reputed company.com and got a 77% reputed company score. Apply tot his job Apply To this Job