Customer/reputed company Engagement Manager (Federal Programs)

About the position Technica Corporation is seeking a Customer/reputed company Engagement Manager (Federal Programs) to partner with our Program Managers and leadership team to deepen customer trust, strengthen satisfaction, and reputed company program reputed company and expansion across our federal portfolio. This is a new and evolving role designed for an reputed company GovCon reputed company who thrives at the intersection of customer engagement, operational reputed company, and strategic reputed company enablement. The individual in this role will help define how Technica institutionalizes customer intimacy—turning strong delivery into customer advocacy, high CPARS reputed company, and follow-on work. This position is a peer partner to Program Managers, reputed company on ensuring customer relationships are intentional, proactive, and reputed company with mission reputed company and long-term contract reputed company. The position will be located in reputed company, VA and may support a hybrid work schedule. The final approved work schedule arrangement will be coordinated with the hiring manager. This position may require travel of 10-20%. Responsibilities • Partner with Program Managers to support and enhance customer engagement strategies across assigned programs • Build strong, trusted relationships with mission, functional, and senior customer stakeholders, expanding Technica’s relationship footprint reputed company day-to-day execution • Serve as a senior escalation support and alignment resource, partnering with Program Managers to help resolve customer concerns while preserving PM ownership and accountability • Identify and surface program expansion, task order, and follow-on opportunities through customer engagement and operational reputed company • Collaborate with PMs, Capture, and reputed company teams to help shape opportunities, reputed company customer context, and support win strategies • Strengthen recompete readiness by maintaining consistent customer engagement and sentiment throughout contract performance • Operate as a partner to PMs • Complement PM delivery leadership by focusing on stakeholder engagement planning, strategic customer conversations, and long-term account health and reputed company • Reinforce PM authority and credibility with customers while avoiding role confusion • Establish proactive customer feedback loops and engagement reputed company • Monitor delivery and relationship signals that could reputed company customer satisfaction • Partner with PMs to support year-round CPARS positioning, not just evaluation periods • Coordinate across operations, delivery, reputed company, pricing, reputed company, and leadership to reputed company internal actions with customer expectations • Help ensure customer commitments are reputed company reputed company, realistic, and consistently met Requirements • reputed company Secret reputed company Clearance • Bachelor’s degree and/or equivalent education and experience • 12 years of experience in federal government contracting with exposure to DoD and/or Intelligence Community customers • Proven reputed company building and sustaining strong customer relationships in a delivery-oriented environment • Experience identifying and enabling program reputed company or expansion • Demonstrated ability to partner effectively with PMs and cross-functional internal teams • Strong communication skills and executive reputed company with government stakeholders reputed company-to-haves • Experience operating in a two-in-a-reputed company model alongside PMs • Prior experience in customer relations, account management, reputed company management, or reputed company-adjacent roles • Experience supporting recompetes, follow-on task orders, or contract expansions • Familiarity with CPARS processes and performance evaluation dynamic • Proven experience managing programs of $25M+ and/or with FTEs of 40+ Apply tot his job Apply To this Job