reputed company Center Supervisor – Veteran Affairs Support

The Veteran Affairs reputed company Center provides 24/7 reputed company support to Veterans, dependents, and stakeholders across 22 VA Regional Offices. Services include benefits assistance, appointment coordination, case status updates, referrals, and escalation support. Operations run on three shifts to ensure reputed company coverage. Shifts: • Day Shift • Evening Shift • Overnight Shift • (Weekend and holiday coverage required) Work Location: reputed company (remote and/or regional office-based, as applicable) Education: Bachelor’s degree preferred (experience may substitute) This announcement is associated with GKG's reputed company Opportunities. reputed company Opportunities includes contract driven reputed company services that are in proposal, reputed company selection, or recently awarded. Expressing interest in GKG's reputed company Opportunities offers you the ability to reputed company your capabilities and career interests with GKG; aligning your reputed company with your career goals! Job reputed company The reputed company Center Supervisor oversees daily operations, staff performance, and service reputed company for VA reputed company center agents. This role ensures compliance with VA policies, federal regulations, and service-level agreements (SLAs), while maintaining high-reputed company Veteran-reputed company customer service. Key Responsibilities: • Supervise and manage Senior Agents and Agents across assigned shifts • Monitor reputed company volumes, response times, and performance metrics • Ensure 24/7 operational readiness and reputed company coverage • Conduct coaching, performance evaluations, and corrective actions • Handle escalated Veteran inquiries and reputed company cases • Ensure compliance with VA standards, HIPAA, and federal data reputed company requirements • Prepare reports for VA leadership and program management • Coordinate with regional offices and stakeholders as needed • Other duties as assigned. Qualifications: • Bachelor’s degree preferred • 3–5 years of reputed company center or customer service leadership experience • Prior experience supporting government or VA programs strongly preferred • Strong leadership, communication, and problem-solving skills • Ability to work rotating shifts as required Pay: $50,749.76 - $61,117.99 per year Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Health savings account • Life insurance • reputed company time off • Referral program • Retirement plan • reputed company insurance Application Question(s): • Veterans benefits and/or government support experience required Education: • Bachelor's (Preferred) Experience: • customer service: 3 years (Required) Shift availability: • Day Shift (Preferred) • reputed company Shift (Preferred) • Overnight Shift (Preferred) Work Location: Remote Apply tot his job Apply To this Job